Keisha Arroyo
Fort Myers,FL
Summary
Results-driven Industrial Engineer with a Quality minor and hands-on experience in Supply Chain, Logistics, Warehouse Operations, and Operational Excellence. Proven ability to reduce downtime, improve processes, ensure regulatory compliance, and lead teams in fast-paced environments. Strong communicator with experience working independently and cross-functionally, well-suited for remote operations and supply chain roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
MITER, PGT
Fort Myers, FL
02.2025 - Current
- Lead and manage a 12-person team across material handling, shipping, receiving, and warehouse operations.
- Oversee daily logistics and inventory activities to ensure on-time, accurate, and efficient order fulfillment.
- Drive a strong safety-first culture, achieving over one year with zero recordable incidents.
- Coordinate closely with management, internal departments, and suppliers to resolve operational issues.
- Independently prioritize workloads, manage deadlines, and make real-time decisions in high-pressure environments.
- Increased safety in the Warehouse with 5S.
Closeout Specialist
COR3
Guaynabo, PR
09.2023 - 12.2024
- Reviewed and analyzed cases in accordance with federal and governmental regulations.
- Managed cases end-to-end, maintaining direct communication with applicants until successful closure.
- Ensured accurate documentation, compliance, and timely resolution of assigned cases.
- Strengthened customer and stakeholder relationships through clear and consistent communication.
- Closed 30+ cases in 1 year.
Education
Bachelor of Science - Industrial Engineering
Interamerican University
Bayamon, PR05-2023
Skills
- Microsoft Excel (data analysis, KPIs, reporting, dashboards)
- Microsoft Office Suite (Word, PowerPoint, Outlook)
- Warehouse Management Systems (WMS)
- ERP systems (operational & functional use)
- Remote collaboration tools (Microsoft Teams, Zoom)
- Process mapping and documentation
- Operational metrics and performance tracking
- Leadership and team development
- Clear, professional communication
- Supplier and stakeholder management
- Problem-solving and decision-making
- Time management and prioritization
- Adaptability in remote and fast-paced environments
Certification
- Lean Six Sigma White Belt – Management And Strategy Institute
- Project Management Essentials – Management And Strategy Institute
- Scrum Master – Lean Champion – Management And Strategy Institute
- Business Management Essentials – Management And Strategy Institute
- Process Validation for Medical Devices – Eqval Group Training Academy
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Leader
MITER, PGT
02.2025 - Current
Closeout Specialist
COR3
09.2023 - 12.2024
Bachelor of Science - Industrial Engineering
Interamerican University