Keisha Baldwin
St. Charles, MO,MO
Summary
Detail-oriented professional with strong critical thinking and problem resolution skills. Experienced in managing complex processes and developing programs that enhance team productivity and compliance.
Overview
20
20
years of professional experience
Work History
Payables Finance Administration Manager
SpecialCare Hospital Management
Chesterfield, MO
04.2009 - 02.2026
- Managed accounts payable and receivable, ensuring timely transactions and compliance with regulations.
- Developed reports to forecast revenue and expenses, improving long-term planning initiatives.
- Collaborated with cross-functional teams to align financial strategies with operational goals.
- Developed long term relationships with Hospital clients in multiple departments ( Finance, IT, etc) to ensure processing of payment and compliance with HIPAA regulations.
- Trained new staff on IT processes and system navigation
- Diagnosed and troubleshot system errors, enhancing user productivity through effective problem-solving.
- Assisted in onboarding new staff by delivering training on helpdesk tools and processes.
- Collaborated with senior agents to escalate complex issues, ensuring comprehensive customer service support.
- Supported remote users via phone or remote desktop applications, resolving issues effectively from a distance.
- Resolved technical issues by troubleshooting.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Streamlined office operations by implementing efficient scheduling and resource allocation strategies.
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost savings.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities for all of SpecialCare as the final approver by reviewing ( and approving) orders, modifying orders as necessary and setting up new locations with necessary supplies.
- Led cross-functional teams to deliver projects (new software/hardware implementations, office moves, transitioning to new vendors,etc.) on time and within budget.
- Developed interactive dashboards using MicroSoft PowerBI to visualize key performance indicators for telephone data for the field locations.
- Analyzed large datasets (telephone data) to identify trends and insights for strategic decision-making.
- Prepared comprehensive meeting agendas and minutes, fostering accountability and follow-up on action items.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Human Resources Assistant
SpecialCare Hospital Management
St. Louis, MO
11.2005 - 04.2009
- Coordinated employee onboarding processes, ensuring a smooth transition for new hires.
- Assisted in maintaining HRIS databases, improving data accuracy and accessibility.
- Supported recruitment efforts by scheduling interviews and communicating with candidates.
- Facilitated training sessions, enhancing staff knowledge of policies and procedures.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Science - Organizational Studies
Northwestern University
Evanston, IL06-1997
Skills
- Accounts receivable/ Accounts payable
- Project planning
- Remote IT support
- Presentation development
- Document preparation
- Travel arrangements
- Administrative support
- Critical thinking
- Problem resolution
- Relationship building
Timeline
Payables Finance Administration Manager
SpecialCare Hospital Management
04.2009 - 02.2026
Human Resources Assistant
SpecialCare Hospital Management
11.2005 - 04.2009
Bachelor of Science - Organizational Studies
Northwestern University