Keisha Bass
Baltimore
Summary
Dynamic Ambulatory Practice Coordinator at the University of Maryland Medical Center, skilled in patient care coordination and effective communication. Proven ability to enhance workflow efficiency and manage patient scheduling, ensuring seamless operations. Recognized for delivering exceptional customer service and maintaining high standards in office administration.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Ambulatory Practice Coordinator
University of Maryland Medical Center
Baltimore
08.2025 - Current
- Assist in Patient care coordination, including scheduling appointments for practice visits and treatment in accordance with the physicians’ schedules, while adhering to practice and UMMS policies and procedures.
- Schedule outpatient tests and procedures as required.
- Patient registration responsibilities such as entering and verifying patient demographics and insurance information. Accurately documenting such within the EMR system.
- Creating, preparing, and coordinating outgoing referrals.
- Provides patients with facility fee disclosure, estimate of charges, and education regarding each, where appropriate.
- Preparing after-visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information.
- Provide patients, family members, and referral sources with information about hospital policies and procedures, programs available, wayfinding, and parking.
- Utilizing a multi-line phone system in the call system and software in the call center with the ability to appropriately handle internal and external phone calls about patient care coordination, such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system.
Environmental Services Technician (Housekeeper)
University of Maryland Medical Center
Baltimore
12.2023 - 08.2025
- Disinfect and deep-clean patient rooms, surgical units, and emergency care spaces in accordance with hospital sanitation standards.
- Prepare and reset rooms for patient admissions by changing linens, sanitizing beds, and restocking necessary items.
- Adhere strictly to infection prevention and control protocols, reducing the risk of healthcare-associated infections.
- Safely handle and dispose of regular, biohazard, and chemical waste, following hospital and OSHA guidelines.
- Monitor and report maintenance concerns such as broken fixtures, floor damage, or equipment malfunctions.
- Maintain high-traffic areas, including hallways, elevators, and lobbies to ensure cleanliness and safety.
- Collaborate with nursing and medical staff to coordinate cleaning schedules around patient care needs.
- Maintain cleaning equipment such as carts, mops, and machines in proper working order.
- Provide compassionate and discreet service to patients and visitors, respecting privacy and dignity.
Barista – Starbucks
TBest - Delta Marriott Hotel
Hunt Valley
12.2022 - 10.2023
- Crafted high-quality coffee and tea beverages to guest specifications while maintaining a clean workstation.
- Delivered prompt, friendly customer service in a luxury hospitality environment, enhancing guest experiences.
- Operated cash register, processed payments, and managed daily sales transactions accurately.
- Set and prepared dining areas, polished silverware, and ensured table readiness before service.
- Memorized regular guest preferences, offering personalized service to increase return business.
- Recommended food and beverage pairings contributing to upselling and positive guest feedback.
- Maintained cleanliness and sanitation standards in both dining and back-of-house areas.
- Monitored inventory levels of supplies and informed management of restocking needs.
- Handled guest concerns promptly and professionally to ensure satisfaction and loyalty.
Backline Cook
Hardee's Southgate
Glen Burnie
01.2021 - 05.2023
- Prepared hot and cold menu items quickly and efficiently during high-volume shifts.
- Grilled, fried, and assembled meals following corporate food safety and preparation guidelines.
- Ensured kitchen cleanliness by routinely sanitizing workstations, equipment, and utensils.
- Replenished food prep stations with fresh ingredients to maintain workflow.
- Complied with temperature monitoring and HACCP procedures to avoid cross-contamination.
- Participated in opening and closing procedures, including food storage and clean-down.
- Communicated effectively with front-of-house staff to ensure order accuracy and timely delivery.
- Followed safety protocols when operating kitchen equipment and handling hot surfaces.
- Demonstrated teamwork by supporting other kitchen roles when understaffed or during peak times.
Seamstress
Maryland Correctional Enterprises (MCE)
Jessup
06.2012 - 07.2021
- Operated various industrial sewing machines to produce institutional garments and accessories.
- Used double-stitch, 3- to 5-needle, and single-needle methods for the production of uniforms and specialty items.
- Manufactured correctional uniforms, laundry bags, flags, and handkerchiefs with strict quality standards.
- Followed production blueprints and specifications with precision and consistency.
- Collaborated with peers to meet and exceed weekly production quotas.
- Performed quality control checks to ensure stitching accuracy and product durability.
- Maintained sewing equipment and reported mechanical issues for timely repair.
- Kept a clean and organized workstation to promote efficiency and safety.
- Trained new employees on proper stitching techniques and production workflows.
Security Guard
CES Security
Pikesville
11.2001 - 06.2002
- Secured building access points and verified identification for all visitors.
- Conducted regular patrols of the facility to detect and deter unauthorized activity.
- Responded to security breaches, emergencies, and alarms in a timely and composed manner.
- Recorded detailed incident reports and submitted documentation to supervisors.
- Provided guidance and assistance to staff and guests while ensuring a safe environment.
- Monitored CCTV systems to maintain surveillance of sensitive areas.
- Collaborated with emergency responders and law enforcement during crises.
- Enforced building rules and addressed disturbances in a professional manner.
- Delivered detailed end-of-shift reports for shift transitions and management updates.
Education
Bachelor’s Degree - Business Administration, Concentration in Management
Strayer University
Washington, DC09.2025
Associate's Degree in Arts - Business Administration
Strayer University
Washington, DC09.2024
80 Credits -
Goucher College
Towson, MD10.2021
Skills
- Patient care coordination
- Customer service
- Project management
- Data entry
- Effective communication
- Time management
- Team collaboration
- Patient scheduling
- Office administration
- Workflow efficiency
Certification
Associate in Arts in Business Administration
Timeline
Ambulatory Practice Coordinator
University of Maryland Medical Center
08.2025 - Current
Environmental Services Technician (Housekeeper)
University of Maryland Medical Center
12.2023 - 08.2025
Barista – Starbucks
TBest - Delta Marriott Hotel
12.2022 - 10.2023
Backline Cook
Hardee's Southgate
01.2021 - 05.2023
Seamstress
Maryland Correctional Enterprises (MCE)
06.2012 - 07.2021
Security Guard
CES Security
11.2001 - 06.2002
Bachelor’s Degree - Business Administration, Concentration in Management
Strayer University
Associate's Degree in Arts - Business Administration
Strayer University
80 Credits -
Goucher College