Keisha Bell
Bolingbrook,IL
Summary
Seeking the position of Department Information Supervisor where my experience in coordinating information resources and processing functions, monitoring efficiency, and effectively problem-solving can be utilized to contribute to the department's success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Manager
Springhill Suites Marriott
01.2022 - Current
- Schedule staff shifts, manage attendance, and handle staffing issues such as performance evaluations and disciplinary actions
- Demonstrated proficiency in independently monitoring information processing functions
- Conduct regular meetings to communicate goals, expectations, and updates on hotel policies and procedures.
Personal Banker
First American Bank
01.2019 - 11.2023
- Resolves a variety of simple to complex customer problems while ensuring the highest level of customer experience and satisfaction
- Uses available resources for problem resolution, which may involve analysis of information received from other internal departments
- Knowledgeable of and able to navigate through deposit and teller automation applications
- Provides customer guidance and navigation through various delivery channels
- Recommend products that best suit the customer & ability to read and interpret documents.
Universal Banker
West Suburban Bank
04.2017 - 01.2019
- Maintains operational signing and approval, and wire transfer authority
- Committed to excellent customer service by possessing excellent sales and marketing skills and dedicated to the bank's customer service expectations
- Work with customers to resolve inquiries
- Profile customers to identify other products and services to benefit the customer and deepen the relationship
- Consultatively sells a full range of retail products such as deposit accounts, loans and credit cards to meet or exceed established individual sales goals and to support overall bank sales objectives
- Accept and implement coaching and feedback to achieve individual and team performance goals.
Customer Service Support Supervisor
Conduent
12.2012 - 04.2016
- Navigate through multiple computer applications with speed and accuracy
- Work with customers to resolve inquiries
- Implement coaching and feedback to achieve individual and team performance goals
- Maintain a high level of world class customer service/professionalism to a wide range of customers
- Recommend products that best suit the customer & ability to read and interpret documents.
- Coordinated office workflow to maximize productivity and labor resources.
- Resolved escalated complaints and answered questions regarding policies and procedures.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Monitored daily operations and evaluated performances to proactively approach backlogs.
Education
High School Diploma - College Prep
Hammond High School
Hammond, INSkills
- Detail-oriented
- Excellent multi-tasking
- Scheduling and calendar management
- Administrative Skills
- Oral and writing communication
- Strong communication skills
- Flexible schedule
- Time management skills
- Workflow Optimization
- Operations Management
- Team Management
Accomplishments
- Achieved certification through the Joliet Junior College of Certified Business Core Professional Managers .
- Supervised team of 30 staff members.
- Documented and resolved complex issues which led to streamline system navigation .
Certification
Business Core
Timeline
Front Office Manager
Springhill Suites Marriott
01.2022 - Current
Personal Banker
First American Bank
01.2019 - 11.2023
Universal Banker
West Suburban Bank
04.2017 - 01.2019
Customer Service Support Supervisor
Conduent
12.2012 - 04.2016
High School Diploma - College Prep
Hammond High School
Business Core
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