Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
SeniorSoftwareEngineer
Keisha Boykin

Keisha Boykin

JUNCTION CITY,State

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
13
13
years of post-secondary education

Work History

Air B&B Cleaning Company

Keisha's Kleaners
Junction City, KS
06.2022 - Current
  • Corresponded with business partners by written correspondence, telephone or e-mail.
  • Coordinated post-entry activities on customer's behalf.
  • Obtained payment on delinquent accounts or completed accounting adjustment forms for review.
  • Detailed list of how the client left the property on their exit/check out.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Detailed review of property before and after the cleaning.
  • Data entry on supplies used, to keep up on what is needed and when.
  • Notify maintenance if anything is broken or needed to be fixed or replaced, as soon as possible.

Administrative Assistant

Cloud County Community College
Junction City, Kansas
08.2015 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed department budgets and generated financial reports for management review.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered as a representative for our facility in many community events, that we would normally not have been a part of.
  • Maintained a great comfortable professional repertoire with many of the students and families.
  • Managed over the custodial staff and did all of inventory, stock, and ordering for that department.
  • For the adjunct faculties, I served as their whole Human Resource Department. I took in all new paperwork, handled their tax forms, contracts to teach, and I did their payroll.

Director of Activities/Advanced CMA

Brookdale Assisted Living
Junction City, Kansas
07.2015 - 11.2016
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Created and delivered recreational programs for small and large groups of residents.
  • Arranged outings as part of recreational program.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Provided safe transportation to facilitate residents attending activities and events outside of facility.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Stretched minimum annual budget of $[Amount] to cover planned activities through creative use of resources.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Monitored budget and expenditures, keeping facility within budget.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Partnered across departments to run smooth, professional events and activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Created and maintained detailed reports of daily, weekly and monthly operations.

CNA/CMA

Valleyview Senior Living
Junction City, KS
07.2007 - 08.2015
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Delivered high-quality care to dementia patients in secure locked facility.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Transported patients between rooms and appointments or testing locations.
  • Documented patient information and care activities in electronic health record.
  • Communicated new information of resident needs or treatment plans to family or supporting contact.
  • Treat each resident with respect. Always remember they are adults who have lived a full life.
  • Always remember the resident's rights. Right resident, right medication, right route, right to refuse, and right to complain.

Education

Associate of Applied Science - Accounting

Cloud County Community College
Concordia, KS
01.2011 - 05.2018

Bachelor of Business Management - Hospitality

Fort Hays State University
Hays, KS
05.2018 - Current

Skills

Decision-Making

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Accomplishments

  • Achieved MOS, microsoft office specialist through effectively completing the course with MedCerts.

Software

Microsoft Office

Timeline

Air B&B Cleaning Company

Keisha's Kleaners
06.2022 - Current

Bachelor of Business Management - Hospitality

Fort Hays State University
05.2018 - Current

Administrative Assistant

Cloud County Community College
08.2015 - 07.2022

Director of Activities/Advanced CMA

Brookdale Assisted Living
07.2015 - 11.2016

Associate of Applied Science - Accounting

Cloud County Community College
01.2011 - 05.2018

CNA/CMA

Valleyview Senior Living
07.2007 - 08.2015

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Keisha Boykin