Hi, I’m
Keisha Bradley
Colorado Springs,CO
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
16
years of professional experience
1
Certification
Work History
Basis Board
Virtual Executive Assistant
01.2022 - 01.2023
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained and updated customers database by entering information about modifications or changes and the present status of the customer
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Cloud One
Customer Service Specialist/Data Analyst
08.2017 - 05.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided individualized customer service of high-standard professional level
- Maintained and updated customers database by entering information about modifications or changes and the present status of the customer
- Provided feedback and insight regularly on effectiveness of polices and process within the service and call center department
Complete Call Solutions
Customer Service Rep
05.2017 - 08.2017
Job overview
- Provided excellent customer service while ensuring that the information and privacy of clients are well secured
- Provided and recommended various options on how clients or consumers credit report can be handled or fixed
- Stayed aware of the States credit repair laws and bond requirements for credit repair organizations and debt collectors
- Assisted in the preparation of the appropriate letters to credit bureaus
3 Tech
Lead Generator/ Customer Service/Sales Representative
02.2013 - 05.2015
Job overview
- Provided excellent customer service while providing leads and closing deals for various phone carriers.
- Resolved concerns with products or services to help with retention and drive sales.
- Engaged clients in person and over phone to answer questions and address complaints.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Colorado Timberline
Laser Lead/Manufacturing Production Associate
11.2014 - 02.2015
Job overview
- Laser printed items such as shirts, pillows and other items
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
- In addition to proficiently packing and shipping merchandise.
Private Company
Data Entry Clerk
04.2014 - 05.2014
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Located and corrected data entry errors and reported to management.
Personality Development Group
Event Planner
04.2013 - 09.2013
Job overview
- Performed event coordination for larger parties and gatherings.
- Coordinated with participating vendors during event planning.
- Corresponded with clients to answer questions and resolve issues.
- Established working relationships with clients by organizing various events.
RGIS Inventory
Inventory Specialist
11.2011 - 04.2013
Job overview
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
I.N.C. & Associates
Sales Rep/Special Promotions Appointment Setter
11.2011 - 04.2013
Job overview
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted office team by making phone calls, copies and appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
Caring Hearts & Hands
Personal Care Provider
07.2008 - 01.2011
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Dish Factory Direct
Sales Representative
09.2008 - 12.2009
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Instant Tax Service
Tax Preparer
01.2009 - 04.2009
Job overview
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Telefund
Fundraiser
12.2008 - 02.2009
Job overview
- Developed and implemented marketing campaigns targeting donors.
- Increased fundraising numbers by over 26% by leveraging effective communications and outreach strategies.
- Raised over $10,638 in corporate sponsorship funds for nonprofits events.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
AT&T
Telephone Account Manager
04.2007 - 09.2008
Job overview
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
Education
University of PhoenixLone Tree, CO
Bachelor of Science from Business Administration And Management
04.2014
Emily Griffith Technical CollegeDenver, CO
GED
08.2009
Skills
- Proficient with Excel Word and PowerPoint
- 65 WPM & 10 Key Compatible
- Proficient Tax Preparation
- Linear
- Full Story
- Slack
- Airtable
- Excellent with Network Support, Zendesk, Databases, Computer hardware, Mac OS, CRM software, Salesforce, VPN
- ERP systems
- Proficient ADP ASP
- Intercom
- Retool
- Excel Spreadsheets
- Online Research
- Administrative Support Specialist
- Executive Support
- Customer Satisfaction
- Error Identification
- Data Auditing
- Compiling Data
- Data Reporting
- Standard Operating Procedure Development
- Efficient Data Entry
- Database Management
- KPI Tracking
- Customer Experience Improvement
- Brand Experience
- Conflict Resolution Techniques
- Client Relationships
- Special Assignments
- Strong Computational Skills
- Information Updates
- Customer Relationship Management
- Trend Monitoring
- Microsoft Office
- Database Research
- Customer Feedback
- Organizational Systems
Certification
- Ornish Food Service Training - 3 Weeks
- Homeschooling Certification
- CPA - Certified Public Accountant
- Certified Health & Wellness Coach - CPD Standards
- Nutrition & Hydration Certification
- Introduction to Sports Nutrition Certification
- Introduction to the Science of Happiness Certification
- Applied Prophetic Medicine Certification
Timeline
Virtual Executive Assistant
Basis Board
01.2022 - 01.2023
Customer Service Specialist/Data Analyst
Cloud One
08.2017 - 05.2021
Customer Service Rep
Complete Call Solutions
05.2017 - 08.2017
Laser Lead/Manufacturing Production Associate
Colorado Timberline
11.2014 - 02.2015
Data Entry Clerk
Private Company
04.2014 - 05.2014
Event Planner
Personality Development Group
04.2013 - 09.2013
Lead Generator/ Customer Service/Sales Representative
3 Tech
02.2013 - 05.2015
Inventory Specialist
RGIS Inventory
11.2011 - 04.2013
Sales Rep/Special Promotions Appointment Setter
I.N.C. & Associates
11.2011 - 04.2013
Tax Preparer
Instant Tax Service
01.2009 - 04.2009
Fundraiser
Telefund
12.2008 - 02.2009
Sales Representative
Dish Factory Direct
09.2008 - 12.2009
Personal Care Provider
Caring Hearts & Hands
07.2008 - 01.2011
Telephone Account Manager
AT&T
04.2007 - 09.2008
University of Phoenix
Bachelor of Science from Business Administration And Management
Emily Griffith Technical College
GED
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