Keisha Burgess
Olive Branch,USA
Summary
Seeking a position within your company, to continue to share my experience, and to fully utilize my customer service, administrative, communication, organizational, Leadership and problem solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Truck Driver Class A CDL
J&I Miller Inc.
Montgomery, AL
09.2022 - Current
- Line-haul Driver for FEDEX Ground
- Pull doubles and triples.
- P&D Driver local pickup and deliver of 53’ foot dry van trailers.
Senior Operations Administrator
Fedex Ground
Olive Branch, MS
01.2008 - 09.2022
- Manage approximately 10 people to help assist in my QA functions
- Check customer service voicemail, notes, and mail and respond daily
- Answer customer service calls professionally and timely
- Help customers with whatever issues they may have, both face to face and via telephone.
- Help train other QA administrators on QA functions
- Received 3 Bravo Zulu Awards for going Above and Beyond
- Received Administrator of the month over 8 times
- Nominated for the Integrity Award twice for the company.
Education
Certificate/ Diploma - Professional Diving And Instruction
Delta Technical College
Horn Lake, MS08.2020
Diploma -
Holly Springs High School
Holly Springs, MS05.2003
Some College Course Hours - Business Administration And Management
Northwest Community College
Senatobia, MSSkills
- Professionalism
- Customer Service
- Inbound / Outbound calls
- Telephone Etiquette
- Leadership/ Management
- Driving
- Tractor-Trailer
- Hospitality
Accomplishments
Received Numerous Bravo Zulu awards for outstanding performance.
Rated Administrator of the Month over 10 times
Voted Number 1 to go to for problem solving and customer service solutions
Certification
CDL A
Timeline
Truck Driver Class A CDL
J&I Miller Inc.
09.2022 - Current
Senior Operations Administrator
Fedex Ground
01.2008 - 09.2022
Certificate/ Diploma - Professional Diving And Instruction
Delta Technical College
Diploma -
Holly Springs High School
Some College Course Hours - Business Administration And Management
Northwest Community College
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