Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Keisha Caesar

Rye,NY

Summary

Dedicated healthcare professional with over 13 years of experience in delivering exceptional patient care within a multi-specialty medical group. Strong leadership abilities and independent problem-solving skills foster an environment of collaboration and continuous improvement. Expertise in streamlining office operations and providing efficient administrative support, complemented by a proven track record in managing documentation and enhancing team communication. Committed to achieving organizational goals while adapting seamlessly to evolving priorities, ensuring the highest standards of service delivery.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Radiation Oncology Clerical Coordinator

VILLAGE PRACTICE PARTNERS
08.2024 - Current
  • Manage and schedule 30 incoming calls, emails and faxes per day from patients.
  • Ensure that all documents and patient interactions comply with relevant healthcare regulations, including HIPAA.
  • Work closely with oncologists, nurses and radiation therapist to ensure that the treatment schedules align with the availability of both staff and equipment.
  • Address any scheduling conflicts, patient concerns, or clerical issues that may arise.
  • Handle sensitive patient information with the utmost confidentiality and professionalism.
  • Managed office inventory levels by regularly reviewing supplies and placing orders as needed to prevent stockouts or wastage.
  • Improved customer satisfaction with timely responses to inquiries and proactive issue resolution.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Lead PSR

SUMMIT HEALTH
01.2015 - 08.2024
  • Manage daily operations for patient access team of up to 22 team members and provides daily support ensuring team members can perform job responsibilities.
  • Coach, train and mentor patient access team in a 100% on site office while monitoring individual and team performance.
  • Work well independently and in a team setting by collaborating across different departments.
  • Maintain regular contact with senior leadership partners by using excellent verbal and written communication skills.
  • Report Corrective and Preventative Actions promptly.

Patient Care Associate Urgent Care & Lab

WESTMED MEDICAL GROUP
09.2008 - 12.2014
  • Greeted visitors, patients, and families in a friendly professional manner and directs them appropriately.
  • Informed patients of delays in physician schedules and aided with patient comfort while delayed.
  • Helped with assisting patients who need help with walking or standing.
  • Recorded vital signs and lab results in charts or databases.
  • Supported needs of 30+ residents under long-term care.
  • Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
  • Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
  • Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
  • Participated in continuing education opportunities to stay current on industry trends and further develop skills as a Patient Care Associate.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Documented patient information and care activities in electronic health record.
  • Delivered high-quality care to Urgent Care/Lab patients in hospital facility.

Education

Master of Science - Business Management and Leadership

CUNY School of Professional Studies
119 W 31st ST, New York, NY 10001
01.2024

Bachelor of Science - Health Service Administration

Monroe College
434 Main St, New Rochelle, NY 10801
01.2021

Skills

  • Verbal and written communication
  • Clerical support
  • Proficient in managing multiple tasks
  • Proficient in MS Word and Excel
  • Customer service
  • Analytical problem solving
  • Effective time management
  • Patient charting
  • Scheduling meetings
  • Office supplies management
  • Front office management
  • Appointment scheduling

Accomplishments

  • Managed inventory and office budgeting for supplies for busy office of 10 employees.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • National Healthcare Association Gotham INC Phlebotomy & EKG Technician Certificate 2021
  • Ashworth College Certificate Diploma Online Program 2016
  • Ashworth College Certificate Diploma online program 2016

Languages

English
Full Professional

Timeline

Radiation Oncology Clerical Coordinator

VILLAGE PRACTICE PARTNERS
08.2024 - Current

Lead PSR

SUMMIT HEALTH
01.2015 - 08.2024

Patient Care Associate Urgent Care & Lab

WESTMED MEDICAL GROUP
09.2008 - 12.2014

Master of Science - Business Management and Leadership

CUNY School of Professional Studies

Bachelor of Science - Health Service Administration

Monroe College

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