Keisha Chapman
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Las Vegas SUP Kayak Club
03.2023 - Current
- This is a part-time remote position where I answer guests calls and assist them
- These calls can range from simple questions, booking a reservation, to going above and beyond by helping them plan their activities around our tours
- Maintain all platform messages ie
- Airbnb, Viator, Email, SMS, and Conversations
- Along with updating and entering in all new reservations into the fare-harbor system
- Complete paperwork through Excel although handling the calls, platforms, and reservations are the priorities to ensure guest satisfaction.
Manager
Starbucks
02.2022 - 08.2022
- Increased sales by 25% in first 3 months by focusing on customer experience and engagement
- Provided coaching, feedback, & one-on-one meetings with team
- Ensured compliance with all regulations, policies, and procedures through trainings
- In charge of creating new schedules every week.
Business Owner
Hot Tots
01.2021 - 02.2022
- Created a business plan for the stand that included financial goals, and researched local competition to determine pricing
- Arranged outings and events for our stand by reaching out to organizers
- Promoted and marketed our social media
- Created the recipes for all menu items as well as sourcing ingredients from local vendors when possible.
Patient Transporter
Saint Luke's Medical Center
06.2020 - 10.2021
- Managed incoming calls in a fast paced environment with multiple task at once while providing excellent customer service
- Provided information on scheduling appointments, billing questions, & general practice information
- Obtained and input patient's insurance information.
Education
Associates - Project Management, Marketing
College of Southern Idaho
Twin Falls, ID05.2020
High School Diploma -
Mt Harrison High School
05.2018
Skills
- Project Management
- Strong Leadership
- Creative Problem Solving
- Strong Communication
- Social Media Literacy
- Office 365 Competent
- Sourcing
- Data Entry
- Paperwork Processing
- Pricing
- Supply Chain
- Appointment Scheduling
Additional Information - Projects
- Rosetta Assisted Living - Internship/volunteer
- Homemaking activities
- Preparing meals
- Perpetual Seeker
Timeline
Customer Service Representative
Las Vegas SUP Kayak Club
03.2023 - Current
Manager
Starbucks
02.2022 - 08.2022
Business Owner
Hot Tots
01.2021 - 02.2022
Patient Transporter
Saint Luke's Medical Center
06.2020 - 10.2021
Associates - Project Management, Marketing
College of Southern Idaho
High School Diploma -
Mt Harrison High School
Similar Profiles
Suriah RobertsSuriah Roberts
Volleyball Club Assistant Coach at Next Level Rising Las Vegas Volleyball ClubVolleyball Club Assistant Coach at Next Level Rising Las Vegas Volleyball Club
Sithil JayasekeraSithil Jayasekera
Help Desk Technician at Las Vegas Athletic ClubHelp Desk Technician at Las Vegas Athletic Club
ALYSSA CHASEYALYSSA CHASEY
Group Fitness Instructor at Las Vegas Athletic ClubGroup Fitness Instructor at Las Vegas Athletic Club