Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Keisha Cheney

Brooks,GA

Summary

Enthusiastic, Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Unit Secretary, Labor and Delivery

Northside Hospital Atlanta
04.2022 - Current
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Enhanced office productivity by handling high volume of callers per day.
  • Processed lab paperwork and requests according to physicians' orders.
  • Monitored inventory levels and advised management of need for replenishment.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Patient Access Representative

Piedmont Newnan Hospital
03.2020 - 04.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff on hospital processes and procedures.
  • Resolved patient billing issues in line with established guidelines.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Addressed bad debts in line with set protocols.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.

Pharmacy Technician Assistant

Jones Pharmacy
09.2016 - 01.2020
  • Distributed medicine and supplements from stock containers to correct packages.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Performed safety checks when dispensing medications to optimize patient safety.

Education

Associate of Science -

Georgia State University
Atlanta, GA
05.2024

High School Diploma -

Whitewater High School
Fayetteville, GA
05.2017

Skills

  • Patient Eligibility Requirements
  • BLS Certified
  • Practitioner Support
  • Insurance Authorizations
  • Maintaining Financial Records
  • Customer Experience
  • Calendar and Appointment Management
  • Organization and Time Management
  • Calendar Software
  • Medical Records Verification
  • Greeting Visitors
  • Outpatient Procedures
  • EHR Software
  • Online Systems
  • Payment Processing
  • Adaptable and Flexible
  • Medical Appointment Scheduling
  • Patient Admission
  • Entering Patient Data
  • Payment Scheduling and Collection
  • Teamwork and Collaboration
  • Operational Requirements
  • Patient Data Management Systems

Accomplishments

  • Collaborated with Clinician and Administrative assistant on a Project to organize and cleanup supply closet and stations.

Certification

BLS Certified

Timeline

Unit Secretary, Labor and Delivery

Northside Hospital Atlanta
04.2022 - Current

Patient Access Representative

Piedmont Newnan Hospital
03.2020 - 04.2022

Pharmacy Technician Assistant

Jones Pharmacy
09.2016 - 01.2020

Associate of Science -

Georgia State University

High School Diploma -

Whitewater High School

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Keisha Cheney