Keisha Cheney
Newnan,GA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders and collaborating with management to foster efficiency. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, a strong knowledge of medical terminology and HIPAA regulations.
Overview
7
7
years of professional experience
Work History
Northside Women's Center
Unit Secretary
04.2022 - Current
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed lab test requests
- Monitored inventory levels and advised management of need for replenishment.
- Collaborated with interdisciplinary teams to foster smooth transitions of newborns to maternal child unit.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
Piedmont Hospital
Patient Access Services
03.2020 - 04.2022
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Observed patient behavior to report changes to medical personnel.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on hospital processes and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on importance of preventive health care and insurance coverage.
- Provided excellent customer service to patients and medical staff.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Addressed bad debts in line with set protocols.
- Resolved patient billing issues in line with established guidelines.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
Jones Pharmacy
Sales Associate/ Pharmacy Technician
09.2016 - 01.2020
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Collected co-payments or full payments from customers.
- Managed opening and closing duties for pharmacy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Business Sciences - Marketing Management
Gwinnett Technical College
Alpharetta, GA05.2024
High School Diploma -
Whitewater High School
Fayetteville, GA05.2017
Skills
- Maintaining Financial Records
- Online Systems
- Calendar Software
- Pharmacy Correspondence
- Order Purchasing
- Office Support
- Organization and Time Management
- HIPAA Guidelines
- CPR Certified
- Greeting Visitors
- Insurance Authorizations
- Patient Discharges
- Medical Report Preparation
- Healthcare Administration
- Calendar and Appointment Management
- Patient Admission
- Medical Appointment Scheduling
- Payment Scheduling and Collection
- Data Entry Software
- Operational Requirements
- Patient Health Information Access
- Regulatory Documentation
- Entering Patient Data
- Answer Telephones
- Medical Charts and Records
- Self-Motivated
- Excellent Communication
- Training and Development
- Active Listening
- Attention to Detail
- Data Entry
- MS Office
- MS Software Proficiency
- Flexible and Adaptable
Timeline
Northside Women's Center
Unit Secretary
04.2022 - Current
Piedmont Hospital
Patient Access Services
03.2020 - 04.2022
Jones Pharmacy
Sales Associate/ Pharmacy Technician
09.2016 - 01.2020
Associate of Business Sciences - Marketing Management
Gwinnett Technical College
High School Diploma -
Whitewater High School
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