Keisha Coleman

Covington,GA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Skilled at managing complex schedules & budgeting; organized administrative professional versed coordinating. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

years of professional experience

Work History

Technical Support & Sales Representative

Asurion

Nashville , TN

2018.08 - Current

Manage high levels of call flow and responded to technical support needs.
Troubleshoot technical issues for our customer devices, evaluate concerns and issues, identify and deploy solutions and troubleshoot steps.
Learn details of protect home other product offerings to sell to customers confidently and accurately.
Meet Metrics for call measurements and sale goals.
Communicate Company policies and procedures to customers
Navigate company software programs, use web based search engines
Understand the latest bugs and solutions in newly released hardware/ or operating systems to provide exceptional knowledgeable service.

Administrative Assistant

CUC Inc

Loganville , GA

2010.10 - Current

Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Handled client correspondence and tracked records to foster office efficiency.
Executed record filing system to improve document organization and management.
Managed Access databases converting complex data into easy-to-interpret data.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

Customer Service Representative

Convergys

Atlanta , GA

2010.11 - 2018.08

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Provided information regarding charge accounts and loyalty programs.
Recommended products to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Associate of Science - Education Administration

Hudson Valley Community College

Troy, NY

05.2006

Skills

Analytical and Methodical
Customer Service Support
Verbal and Written Communication
Training Materials Development

Technical Troubleshooting
Highly Professional
Organizational Skills

Timeline