Keisha Compton
Summary
Results-driven Patient Accounts Manager with extensive experience in HIPAA compliance and medical billing, including Medicare, Medicaid, and private insurance. Demonstrated track record of improving billing accuracy and patient satisfaction through effective leadership and exceptional communication. Committed to optimizing patient account processes within a progressive healthcare environment. Eager to leverage strong organizational skills to contribute to operational excellence and company growth.
Overview
20
20
years of professional experience
Work History
Patient Accounts Manager
Hospice of Lake Cumberland
Somerset, KY
05.2021 - Current
- Processed refunds, disbursements, and payments.
- Monitored and maintained account balances, processed payments, and reconciled discrepancies in a timely manner.
- Collaborated with relevant parties to resolve billing issues and insurance claims.
- Submitted electronic bills following facility and legal compliance standards.
- Researched complex billing issues in order to determine appropriate resolution actions.
- Resolved customer complaints or answered customers' questions.
- Prepared documents such as invoices, bills of lading, and purchase orders for submission or review.
- Ensured all deadlines were met in accordance with established timelines.
- Performed analysis on past due accounts, identified potential problems, and implemented solutions as needed.
- Reviewed medical records for accuracy prior to submitting them for reimbursement purposes.
- Worked closely with insurance companies regarding claims processing, payment status updates, and follow-up procedures.
- Assisted patients with questions regarding their accounts and billing information.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Developed policies and procedures relating to patient accounts functions.
- Computed balances, totals or commissions to support accounting team.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Intake Coordinator
Hospice Of Lake Cumberland
Somerset, KY
03.2018 - 05.2021
- Created individualized service plans for each client based on their unique needs and goals.
- Addressed and resolved client concerns or complaints related to the intake process.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Provided information and referrals to clients for additional resources and support services.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Maintained accurate records of client intakes in electronic database system.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Coordinated with external agencies and community partners to facilitate referrals and access to services.
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
- Conducted initial risk assessments to identify any immediate concerns or needs for intervention.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Assisted in developing policies and procedures related to intake processes.
- Provided information and resources to individuals, families, and groups seeking assistance.
Certified Nursing Assistant
Hospice Of Lake Cumberland
Somerset, KY
12.2012 - 09.2017
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Helped residents walk with or without self-help devices.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Documented activities and recorded information in EMR system.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Observed patients for any changes in their physical or mental condition.
- Distributed drinking water and nourishment to residents.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Answered call lights promptly and responded to patient needs accordingly.
- Cleaned and sanitized patient rooms according to established protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Responded quickly to emergency situations involving sudden illness or injury.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Certified Nursing Assistant
Metcalfe Health Care Center
Edmonton, Kentucky
06.2011 - 01.2012
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Helped residents walk with or without self-help devices.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Documented activities and recorded information in EMR system.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered patient call signals and signal lights to determine patients' needs.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Supports For Community Living Manager
Lifeskills
Bowling Green, KY
03.2005 - 08.2010
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Ensured compliance with all relevant regulations governing the provision of services for people with disabilities.
- Provided ongoing support to clients in order to help them reach their goals.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Provided crisis intervention when needed in order to deescalate potentially dangerous situations.
- Facilitated meetings between clients and service providers to ensure continuity of care.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Conducted assessments of clients' physical and mental health conditions as well as current living situations.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Recruited, interviewed, and hired volunteers and staff.
- Consulted with staff on resolution of complex service issues.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Monitored client progress by conducting regular home visits or office appointments.
- Maintained accurate records of client information such as medical history, medication management, financial status.
- Acted as consultant to community programs by interpreting regulations and policies.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Education
Certified Nursing Assistant -
KCTCS
Somerset, KY12-2001
Some College (No Degree) - Nursing
Western Kentucky University
Bowling Green, KYSkills
- Strong leadership
- HIPAA compliance
- Payment processing
- Medical billing
- Insurance verification
- Insurance authorization
- Administrative support
- HIPAA
- Insurance billing
- Medical Billing Understanding
- Experience CPT codes
- Experience in ICD coding
Timeline
Patient Accounts Manager
Hospice of Lake Cumberland
05.2021 - Current
Intake Coordinator
Hospice Of Lake Cumberland
03.2018 - 05.2021
Certified Nursing Assistant
Hospice Of Lake Cumberland
12.2012 - 09.2017
Certified Nursing Assistant
Metcalfe Health Care Center
06.2011 - 01.2012
Supports For Community Living Manager
Lifeskills
03.2005 - 08.2010
Certified Nursing Assistant -
KCTCS
Some College (No Degree) - Nursing
Western Kentucky University
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