Keisha Cook

Proven leader in customer service, adept at staff training and quality control, with a track record of enhancing customer loyalty and retention at Maximus. Skilled in resolving high-stress situations and mentoring new hires, demonstrating exceptional leadership and empathy. Achieved significant improvements in service levels and productivity, showcasing a commitment to excellence and results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.