Keisha Cotton

I originally started this position on November 22, 2021 I left and came back after a few months.

• Acquired extensive knowledge of industry trends, enabling the development of competitive advertising packages tailored to each client''s specific needs.
• Maximized ad revenue through effective negotiation and sales skills for ad placements.
• Implemented targeted marketing strategies that attracted niche audiences for specialized advertisers, increasing overall ad effectiveness across various channels within the organization''s portfolio.
• Managed multiple accounts simultaneously while meeting deadlines and maintaining high-quality standards for all advertisements produced.
• Increased client base by developing and maintaining strong relationships with advertisers.
• Generated leads for potential clients using market research and networking strategies.
• Improved customer satisfaction by promptly addressing concerns and providing exceptional client support.
• Assisted finance department in resolving billing discrepancies, ensuring timely payments from clients and accurate revenue tracking for the organization.
• Enhanced advertisement quality by working closely with graphic designers on creating visually appealing ads that aligned with client objectives.
• Contributed to achieving sales targets by upselling premium advertising options to clients.
• Spearheaded training initiatives for new hires in the classified advertising department, helping to build a strong team with consistent performance standards.
• Streamlined ad placement process, improving operational efficiency and reducing errors in published ads.
• Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
• Created and presented media and advertising packages to prospective customers.
• Listened attentively to client feedback to create stronger relations and shape business.
• Made outbound calls to existing customers to upsell advertising packages.
• Helped customers in determining design and layout of sold and spec ads.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
• Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
• Used cold calling to reach out to local business owners needing new advertising products and services.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Tracked substitutions and informed customers of changes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Improved resolution time with effective problem-solving for customer complaints.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.

Seasonal Position for TurboTax

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as Number pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Reduced order processing times with meticulous attention to order picking and packaging.

• Improved product knowledge, attending regular training sessions and staying updated on industry trends.
• Opened new accounts and documented personal, demographic, and payment information in system.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Recorded contact information of customers and potential customers in internal database.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.