Keisha Craig
Stafford,VA
Summary
Polished detail-oriented professional with an extensive medical administrative background that goes above and beyond to meet daily demands. Focused with strong organizational skills, while delivering highest quality customer service. Adheres to policies and procedures to comply with HIPAA regulations. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Patient Access Specialist (HIM)
Inova Health System
05.2022 - Current
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Processes documentation (document prep, scanning and indexing) into the Electronic Health Record (EHR).
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Followed up with medical staff regarding missing information in patient records.
- Tracked and monitored requests for medical records release.
- Identified new methods to optimize medical records management.
Cash Posting Representative
Mary Washington Healthcare
01.2019 - 08.2020
- Performed daily reconciliation of electronic files to electronic deposits by communicating with the bank
- Researched and resolved unapplied payments
- Processed and balanced electronic files downloaded on a daily basis
- Demonstrated knowledge of online payer remittance mechanisms
- Prepared daily with reconciliation form for deposit file disposition to account for all monies and files received
- Researched discrepancies between corresponding deposits received any electronics files downloaded
- Performed daily reconciliation of cash applications representatives’ batch sheets to ensure all accounted for are accurate
- Monitored unapplied cash and maintained a report to monitor batch posting process
- Maintained internal report to balance by batch and informs cash applications representative of any discrepancies on payments or adjustments
- Monitored and reported payment processing issues and internal/external obstacles to staff
- Supported general accounting and management with research and issue resolution.
Front Desk Medical Assistant
Neurology Physicians
03.2018 - 12.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Educated and prepared patients for neurology test
- Scan in patient records and maintain them in databases
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Medical Records Scanning Clerk
MedStar Orthopaedics
02.2017 - 02.2018
- Determined how documents must be stored electronically and how the hard copies are destroyed
- Scheduled preventive maintenance for commercial office equipment
- Established and maintained effective working relationships with physicians, staff and management
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned medical records in digital format for easy retrieval and accessibility.
Administrative Assistant
Keepers Staffing
06.2016 - 03.2017
- Provided Administrative support to management and office staff
- Coded Invoices for Accounts Receivables and managed reports using excel spreadsheets
- Ordered Office supplies and managed inventory supplies and equipments
- Maintained conference rooms schedule/set up conference calls
- Scheduled transportation services and luncheons for out-of-town medical personnel
- Maintained accurate, thorough and complete financial reports and occupancy stats reports
- Set up meetings, seminars to include audio visual equipment, food and beverage, and hotel accommodations for visiting guests
- Developed/maintained highly confidential records and mail distribution
- Scheduled preventive maintenance for commercial office equipment
Medical Office Supervisor
COLUMBIA MEDICAL PRACTICE
09.2014 - 03.2016
- Supervised the clinic staff on operational and administrative functions
- Answered questions and explained processes to Limited English patients using Interpreters
- Functioned as the clinic liaison between patients, physicians and hospitals
- Credentialing
- Ensured coverage for Workman's Comp
- Scanned and archived medical Records electronically
- Provided appropriate billing information to patients, providers, and billing
- Relayed labs and Test results to patients
- Set and confirmed appointments and test to include processing prescription refill requests
- Insurance verification and authorizations
- Created and managed Accounting and HR case sensitive document files
- Coded invoices
- Entered and populated data into excel and generated reports for management meetings
Medical Administrative Assistant
SAINT AGNES CANCER INSTITUTE
09.2013 - 08.2014
- Processed patient admissions timely
- Insurance verification and authorizations
- Register new patients to include Limited English patients using interpreters and Language Line
- Appointment and test scheduling
- Obtained medical records
Lead Customer Service Specialist/Supervisor
HIRE DYNAMICS
01.2012 - 08.2013
- Supervised/trained employees and volunteers in customer service and clerical tasks
- Assigned and monitored work and functions of interns and volunteers
- Effectively managed time to meet deadlines
- Provided excellent customer service and Troubleshoot customer complaints
- Assisted manager with overall administrative duties
- Ensured that all employee paperwork is processed
- Responsible for safe keeping and transfer of large amounts of funds
- Prepared and approved applications for the energy assistance program
- Assisted clients with resources for assistance and paperwork
- Entered information into databases and generated statistical reports via word and excel
- Archived files and records using electronic storage database
Medical Office Supervisor
SAINT JOSEPH'S MERCY CARE
12.2007 - 02.2011
- Served as primary office assistant to clinic manager for the medical and dental clinics
- Collaborated closely with other clinical program coordinators /finance department
- Provided customer service, financial counseling, verified insurance and program eligibility
- Collected and input client demographics and financial information
- Conducted chart reviews to ascertain proper documentation
- Greeted patients/visitors; assist with registration and check-out patients
- Assisted patients with resources for financial assistance for English and Non-English patients
Medical Administrative Assistant
CHILDREN'S HEALTHCARE OF ATLANTA
11.2005 - 10.2007
- Coordinated and performed verification of insurance benefits (private, government, military)
- Communicated the status of verification/authorization process
- Initiated and performed weekly and monthly revenue cycles
- Maintained tracking of patients requiring pre-registration
- Transcribed doctor's orders and enter patient's clinical for online pre-certification's
- Obtained referrals for specialty clinic visits
- Entered registrations for patient's clinic appointments and inpatient admissions
- Processed Insurance follow-up to ensure billing codes were accurate and complete
- Responsible for pre-certification for outpatient diagnostic testing, inpatient admissions, dental procedures and ambulatory surgeries
- Reviewed, initiated and performed thorough follow-up on appealed claims
Education
Associate - Business Administration
Mary Holmes College
Skills
- Customer Service
- Insurance Verification
- EPIC EMR
- Medical Office Experience
- Scanning and Imaging Software
- Records Management
- Staff Training
- Medical Terminology
- Medical Scheduling
- Insurance Sales
- HCPCS Compliance
- System Updating
- Patient Scheduling
- Co-Payment Collection
- Appointment Confirmation
- Specialist Referrals
- Patient Health Information Access
- Authorization Verification
- Organization and Time Management
- Team Collaboration
- Accounts Payable and Accounts Receivable
- Outbound Calling
- Verbal and Written Communication
- Clerical and Filing Support
- Process Improvement
- Claims Handling and Coverage Verification
- Team Leadership
- Patient Registration
- Prepare Reports
- Sliding Scale Determination
- Phone and Email Etiquette
- Managing Releases
- Workers' Compensation Forms
- Training
Timeline
Patient Access Specialist (HIM)
Inova Health System
05.2022 - Current
Cash Posting Representative
Mary Washington Healthcare
01.2019 - 08.2020
Front Desk Medical Assistant
Neurology Physicians
03.2018 - 12.2018
Medical Records Scanning Clerk
MedStar Orthopaedics
02.2017 - 02.2018
Administrative Assistant
Keepers Staffing
06.2016 - 03.2017
Medical Office Supervisor
COLUMBIA MEDICAL PRACTICE
09.2014 - 03.2016
Medical Administrative Assistant
SAINT AGNES CANCER INSTITUTE
09.2013 - 08.2014
Lead Customer Service Specialist/Supervisor
HIRE DYNAMICS
01.2012 - 08.2013
Medical Office Supervisor
SAINT JOSEPH'S MERCY CARE
12.2007 - 02.2011
Medical Administrative Assistant
CHILDREN'S HEALTHCARE OF ATLANTA
11.2005 - 10.2007
Associate - Business Administration
Mary Holmes College
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