Keisha Crawford

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
• Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.

• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled, coordinated and confirmed appointments and meetings.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

- Checked in patients that came in through the emergency department via ambulance or front entry.

- Verified demographic and insurance information to ensure patient’s were registered correctly.

- Collected all out of pocket payments from patient’s for all services rendered.

- Maintained a clean and organized work environment.

- Followed all HIPAA protocols and guidelines.