Keisha Criss

• Received and inspected incoming shipments for accuracy and damage.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.

· Maintained a customer resolution rate of 95% over my tenure with the company.

· Upheld quality control policies and procedures to increase customer satisfaction.

· Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.

· Executed on-time and under budget project management to resolve complex issues

· Led team engagement to assist cross-functional departments and achieve goals.