Keisha Cruz
San Antonio,TX
Summary
Hardworking professional well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Overview
10
10
years of professional experience
Work History
Receiving Associate
Specs
San Antonio, Texas
04.2025 - Current
- Received and inspected incoming shipments for accuracy and quality.
- Coordinated with team members to ensure timely processing of deliveries.
- Communicated discrepancies or damaged goods to management promptly.
- Assisted in training new staff on receiving procedures and best practices.
- Organized inventory in designated storage areas for easy access.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Maintained a clean and safe work environment following safety protocols.
Supervisor
Ross Dress for Less
San Antonio, Texas
06.2025 - 10.2025
- Supervised team members to ensure smooth store operations and customer satisfaction.
- Scheduled shifts and delegated tasks to optimize team productivity throughout the day.
- Trained new employees on company policies and standard operating procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer complaints efficiently, enhancing overall shopping experience.
- Managed inventory levels, restocking shelves to maintain product availability.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Manager
Fischer's Market
San Antonio, USA
01.2020 - 03.2025
- Managing store operations
- Created weekly staff schedules to ensure adequate coverage
- Supported management by coordinating daily operations and team tasks
- Managed cash deposits and handled transactions accurately
- Guided customers through purchase process to enhance shopping experience
- Maintained store appearance to create inviting environment for customers
- Restocking merchandise
- Placing grocery orders for the store
- Paperwork, lottery checks and stocking
Customer Service Representative
QVC
San Antonio, USA
08.2019 - 12.2019
- Assisted customers in resolving issues with online orders, enhancing their overall experience
- Addressed customer inquiries and concerns, fostering positive relationships
- Processed payments and clarified billing procedures to ensure customer understanding
- Processed customer orders accurately and efficiently.
Retail Associate
Ross Dress for Less
San Antonio, USA
03.2019 - 07.2019
- Assisted customers with purchases, provided accurate change, and processed returns to enhance customer satisfaction
- Addressed customer questions and concerns to ensure a positive store experience
- Stocked merchandise on shelves to maintain product availability and improve shopping experience
Receptionist
Northwest Real Estate
San Antonio, USA
02.2019 - 06.2019
- Scheduled appointments, managed phone inquiries, and organized documents.
- Greeted clients and visitors with professionalism and courtesy.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments and maintained the office calendar for real estate agents.
Clerk/Cashier
Frisky Feline Fashion
Tamuning, USA
02.2017 - 09.2017
- Resolved customer inquiries regarding purchases, ride experiences, and store merchandise to enhance customer satisfaction.
Retail Associate
Six Flags Fiesta Texas
San Antonio, USA
Education
MBA - Accounting
Southern Careers Institute
TX06-2020
High School Diploma -
George Washington High School
Mangilao, Guam06-2012
Skills
- Stock Replenishment
- Problem-solving
- Customer Support
- Call Center
- Onboarding Processes
- Management Skills
- Team leadership
- Problem-solving
- Time management
- Computer Skills
- Vendor management
- Communication skills
Timeline
Supervisor
Ross Dress for Less
06.2025 - 10.2025
Receiving Associate
Specs
04.2025 - Current
Manager
Fischer's Market
01.2020 - 03.2025
Customer Service Representative
QVC
08.2019 - 12.2019
Retail Associate
Ross Dress for Less
03.2019 - 07.2019
Receptionist
Northwest Real Estate
02.2019 - 06.2019
Clerk/Cashier
Frisky Feline Fashion
02.2017 - 09.2017
Retail Associate
Six Flags Fiesta Texas
MBA - Accounting
Southern Careers Institute
High School Diploma -
George Washington High School