Keisha Cuffee
Tobyhanna,PA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Administrator Finance
United Parcel Service, UPS
Dunmore, PA
01.2019 - Current
- Responsible for the timely and accurate handling of all incoming UPS US employees' calls, emails related to credit card payments and / or credit card inquiries
- More and report credit cards for card processing, refunds, adjustments, chargebacks and payments research
- Also, reconcile employee expense accounts to match monthly Amex statements
- Responsible for making sure all compliances are followed by all employees holding AMEX company cards
- Issuing applications for employees to apply for credit cards also provided the training the employees require yearly to maintain an AMEX account
- Cancel, suspend account reactivate account with special provisions.
- Audited company's legal documents to verify compliant policies and procedures.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Prepared reports on various projects for management review.
- Performed data entry tasks into computer databases from paper documents.
- Maintained updated knowledge through continuing education and advanced training.
Operations Freight Billing
United Parcel Service
Dunmore, PA
01.2018 - 01.2019
- Prepared daily reconciliations analyze source documents
- Maintained and Analyzes source documents ensuring accuracy of customer records
- Responds to customer inquiries as needed Identified, researched, and resolved any errors or customer disputes
- Edited billing-related information, updated customer's invoicing, and ensured proper support documentation was included
- Reviews customer contracts for new pricing and updates customer exception lists, Created and processed manual billing entries
- Reviewed and compared billing to customer rates processed transportation records through key entry
- Added and maintained customer account information and requirements within various billing systems
- Implemented customer pricing, rates, contractual information within various rating systems.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Collaborated with customers and suppliers to identify cost-saving opportunities in freight operations.
- Maintained accurate records of all shipments including tracking numbers and invoices.
Freight Claims Auditor Truckload/LTL
United Parcel Service, UPS
Drumore, PA
01.2017 - 01.2018
- Performed audits reconciled freight overcharge claims within 60 days after receipt in regards Incorrect charges, reweigh issues, Overpayments, discounts not applied overpayments or duplicate payments Made
- Claims were received by customers, audit companies and Carriers claims processing in accordance with procedure s governing the processing Investigation and disposition of such claim processing of claims.
- Provided recommendations for corrective action on identified issues from audits.
- Input claim information and payments into company database.
- Reviewed claims to ensure accuracy, resulting in multiple claim reductions.
- Reviewed and audited claims to identify errors or discrepancies in the documentation.
- Analyzed and audited open claims to calculate additional payments owed.
- Paid and processed claims within designated authority level.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Senior Customer Service Associate
United Parcel Service, UPS
Dunmore, PA
01.2014 - 01.2017
- Customer Service Position: Answered phone calls and determined the purpose of the call and communicated information asked for and resolved customer issues or complaints
- Perform the necessary follow up as required
- Respond to customer inquiries by understanding inquiries by reviewing previous inquiries and responses
- Gathering and researching information, assembling and forwarding information, verifying customer's understanding of information and answer.
- Utilized a variety of software applications to respond quickly to customer queries.
- Updated customer information into account databases for future use.
- Delivered expert technical support to customers and resolved broad array of issues.
- Attended training sessions to grow knowledge of company products and services.
- Assisted customers with billing, troubleshooting and account issues.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Updated databases with new and modified customer data.
Senior Collections Analyst
United Parcel Service, UPS
Dunmore, PA
01.2012 - 01.2014
- Developed strategies and procedures for improving collection efforts.
- Supervised accounting activities and managed accounts payable, month-end close, account reconciliation and preparation of journal entries.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Work with account Managers and program managers to keep current with any clients/customer change
- Perform root cause analysis Problems resolutions develop, create and analyze collection and accounts receivables reports.
- Recorded information about status of collection efforts.
- Monitored overdue accounts using automated information systems.
- Generated weekly and monthly reports summarizing key performance metrics associated with collections activities.
Education
High School Diploma -
Gastonia High school
Certified Dental Assistant -
Empire Technical School
Certified Emergency Medical Technician -
Bergen County Technical School
Skills
- Display strong organizational skills Advanced skills in MS Office applications, Power Point and Pivot table BIA, Epic, IGATE, Microsoft, spreadsheet, Excel Strong communication skills with effectiveness and professionalism Capable of analyzing and prioritizing work and excellent problem-solving skills acquired systems knowledge self-directed, self-motivated individual detail oriented
- Expense Monitoring
- Customer Service
- Office Administration
- Recordkeeping and File Management
- Attention to Detail
- MS Office
- Administrative Support
- Reporting and Documentation
- Cross-Functional Collaboration
- Documentation and Reporting
- Expense Reporting
- Multi-Line Phone Systems
References
Reference available upon request
References
References available upon request.
Timeline
Administrator Finance
United Parcel Service, UPS
01.2019 - Current
Operations Freight Billing
United Parcel Service
01.2018 - 01.2019
Freight Claims Auditor Truckload/LTL
United Parcel Service, UPS
01.2017 - 01.2018
Senior Customer Service Associate
United Parcel Service, UPS
01.2014 - 01.2017
Senior Collections Analyst
United Parcel Service, UPS
01.2012 - 01.2014
High School Diploma -
Gastonia High school
Certified Dental Assistant -
Empire Technical School
Certified Emergency Medical Technician -
Bergen County Technical School