Dedicated and results-driven Call Center Representative with over 10 years of experience delivering high-quality customer service and support in fast-paced environments. Skilled in handling a high volume of inbound and outbound calls, resolving customer inquiries efficiently, and maintaining a positive brand image. Proficient in using CRM software, managing sensitive information, and collaborating with cross-functional teams to enhance customer satisfaction. Known for strong communication skills, problem-solving ability, and a calm, empathetic approach to conflict resolution.
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