Keisha Davila
Spring Hill,FL
Summary
Customer-focused professional with over 10 years of experience in cash handling, customer service, and transaction accuracy. Proven ability to manage financial transactions, resolve client concerns, and maintain a professional demeanor under pressure. Seeking to bring these strengths into a banking environment to support branch operations and enhance client satisfaction.
Overview
2026
2026
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Cashier
Publix
08 2017 - Current
- Provide exceptional service by greeting and assisting customers to deliver a quality shopping experience.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintain a clean and organized work environment to ensure safety.
Provider Support Representative
Mirra Healthcare
07 2025 - Current
- Assist in outbound calls to provider offices to update/obtain W9.
- Handle inbound calls to aid providers with successful portal registration.
- Provide assistance as a customer service representative to assist other departments in high inbound call volume.
- Protected sensitive information in full compliance with HIPAA regulations.
- Maintained an organized workload to meet expected deadlines.
Education
Associate In Arts - General
Pasco-Hernando State College
Spring Hill, FL05.2011
Skills
- Customer Service
- Microsoft Office (Outlook, Word, Excel)
- Cash Handling
- Team collaboration
- Time Management
- Problem-solving
Timeline
Customer Service Cashier
Publix
08 2017 - Current
Provider Support Representative
Mirra Healthcare
07 2025 - Current
Associate In Arts - General
Pasco-Hernando State College