Keisha Dewitt
Clinton Township
Summary
Detail-oriented member service representative with experience in enhancing customer satisfaction through effective communication and prompt issue resolution. Strong time management and team collaboration skills contribute to a positive environment and improved customer retention.
Overview
3
3
years of professional experience
Work History
Driving
Uber
Atlanta
08.2015 - 01.2018
- Navigated city streets efficiently to transport passengers safely.
- Provided excellent customer service to enhance rider experience.
- Maintained vehicle cleanliness and functionality for optimal performance.
- Collaborated with support teams to resolve rider issues promptly.
Member Service Representative
YMCA of Buckhead
Buckhead
06.2015 - 09.2016
- Assisted members with inquiries regarding programs, schedules, and memberships.
- Processed membership applications and maintained accurate member records.
- Resolved member concerns promptly to enhance satisfaction and retention efforts.
- Collaborated with team members to maintain cleanliness and organization of facilities.
- Educated members on health and wellness resources available within the YMCA programs.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Performed debit card handling duties, such as deposits for members' accounts.
Education
Diploma - Aesthetician
Michigan College of Beauty
Troy12-2019
Skills
- Customer relationship management
- Time management
- Conflict resolution
- Effective communication
- Customer service
- Team collaboration
- Confidentiality
- Daily logging
- Appointment scheduling
- Friendly and outgoing
Timeline
Driving
Uber
08.2015 - 01.2018
Member Service Representative
YMCA of Buckhead
06.2015 - 09.2016
Diploma - Aesthetician
Michigan College of Beauty