Keisha Dones Negron
Fitchburg,Massachutes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
COBRA Elegibilty Coordinator
Medical Card System
08.2022 - Current
- Utilized computer systems effectively in order to manage large volumes of data quickly and accurately.
- Developed and implemented office procedures to ensure efficient processing of eligibility documents.
- Prepared reports detailing overall trends in application volume or approval rates as requested by management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Provider Services Representative
Medical Card System Inc
01.2021 - 08.2022
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Service Agent
Aquarius Vacation Club
11.2019 - 02.2020
- Handled payment processing duties and provided customers with receipts and paper bills and charge
- Arranged special accommodations for guests to maintain satisfaction.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Welcomed each new arrival pleasantly and confirmed reservations and identification
Department Manager / Sales Associate
Walmart Inc
11.2017 - 07.2019
- Discussed strategic objectives to establish department priorities, mentoring staff with feedback and consistent follow-up
- Recommended merchandise to customers based on needs and preferences,
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
Provider Services Representative
Medical Card System Inc
04.2016 - 11.2017
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Evaluated customer account information to assess current issues and determine potential solutions.
- Met customer call guidelines for service levels, handle time and productivity
- Maintained up-to-date knowledge of product and service changes
Education
Bachelor’s - Business Administration, Human Resources Management
Universidad Ana G. Mendez
Bayamón09.2027
Associate Degree - Local and International Cuisine
Instituto De Banca Y Comercio
Bayamón2014
Skills
- Bilingual
- COBRA Administration
- Benefits Verifications
- Client Relationships
- Corporate Law
- Quality Standards
- Microsoft Excel
- Active Listening
- Business Development
Timeline
COBRA Elegibilty Coordinator
Medical Card System
08.2022 - Current
Provider Services Representative
Medical Card System Inc
01.2021 - 08.2022
Front Desk Service Agent
Aquarius Vacation Club
11.2019 - 02.2020
Department Manager / Sales Associate
Walmart Inc
11.2017 - 07.2019
Provider Services Representative
Medical Card System Inc
04.2016 - 11.2017
Bachelor’s - Business Administration, Human Resources Management
Universidad Ana G. Mendez
Associate Degree - Local and International Cuisine
Instituto De Banca Y Comercio
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