Keisha Dover
Clinton,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Executive Director of Admissions and Growth
Silver Hill Hospital
09.2020 - Current
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Established performance benchmarks for each department in alignment with the organization''s strategic priorities.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Monitored industry trends closely enabling the organization to stay ahead of emerging challenges or opportunities.
- Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Defined company roles and responsibilities to establish and enhance processes.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Devised and presented business plans and forecasts to board of directors.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Initiated strategy to drive company growth and increase market share and profitability.
- Monitored key business risks and established risk management procedures.
- Created succession plans to provide continuity of operations during leadership transitions.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw business-wide changes to modernize procedures and organization.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Professional Admissions Liaison
Pasadena Villa
06.2020 - 08.2020
- Networking and marketing providing luncheons and educational seminars
- Liaison for professional referral sources working to obtain all necessary information for admission
- Completed all admission process
- Discussed finances with clients and their families.
- Enhanced applicant experience by streamlining the admissions process and providing clear guidance on requirements.
Executive Director
The Lantern at Morning Pointe Alzheimer's Center of Excellence
12.2010 - 03.2019
- Networking and marketing to physician offices, ALF's, SNF's to increase sales
- Liaison for residents and families to build support systems
- Planned, organized and developed services and activities for the senior population
- Met budgetary requirements while ensuring excellent programming through consistent evaluation
- Effectively used all communication outlets, email, public broadcasting, marketing events, etc
- Hosted education seminars for senior citizens
- Connected senior citizens to appropriate resources
- Served as spokesperson to inform and educate the public concerning the aging population
- Created and maintained relationships within senior citizens network in evaluating community needs and crafting programs to meet those needs
- Ensured state regulations and investor contracts were kept current
- Effectively recruited, screened and established management team
- Trained new management team, empowering them to lead with excellence
- Established viable stream of volunteers to serve the senior population increasing the number by 150% in 6 months
- Balanced the budget within 6 months growing the revenue by 75%.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
New Hampshire11.2023
Bachelor of Science - Counseling
Johnson University
Tennessee12.2016
Practical Nurse - Nursing
Tennessee College of Applied Technology - Jacksboro
Tennessee08.2009
Skills
- Resource Allocation
- Vendor Management
- Inventory Control
- Quality Assurance
- Data Analysis
- Organizational Development
- Strategic Planning
- Workforce Planning
- Change Management
- Operations Management
- Project Management
- Continuous Improvement
- Budgeting and Forecasting
- Process Improvement
- Team Leadership
- Cross-functional Collaboration
- Financial Management
- Customer Service
- Staff Development
- Organizational Leadership
- Benchmarking
Timeline
Executive Director of Admissions and Growth
Silver Hill Hospital
09.2020 - Current
Professional Admissions Liaison
Pasadena Villa
06.2020 - 08.2020
Executive Director
The Lantern at Morning Pointe Alzheimer's Center of Excellence
12.2010 - 03.2019
Master of Science - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Counseling
Johnson University
Practical Nurse - Nursing
Tennessee College of Applied Technology - Jacksboro
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