Keisha Drummond

• As a PCT in the emergency department I assist in patient flow, placement, and assessment. Primary duties acquiring vital signs, EKG, Phlebotomy, Finger sticks, Transport, Transfer, assist with 1:1 observation, Observation, Documentation. Being a support to patients helping to keep them informed through the process as to what's happening etc.
• Reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

• Float Team, assisting patients with activities of daily living, observation, documentation, safety rounding, specimen collection, finger sticks, vital signs, 1:1 observation, etc.
• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
• Provided emotional support to patients and families during difficult times, fostering trust and rapport.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
• Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.

• Assist patients with activities of daily living, EKG, phlebotomy, finger sticks, specimen collection, vital signs, observation, documentation, safety rounding etc.
• Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
• Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
• Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

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• Streamlined nursing tasks by effectively managing supplies and equipment inventory, ensuring availability for timely patient care.
• Prevented falls among high-risk patients through vigilant observation, implementation of safety measures, and timely intervention when necessary.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.