Summary
Overview
Work History
Skills
Timeline
Generic

Keisha Dunn

Katy,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Business Office Manager

ProBuilt Homes, LLC
05.2016 - 03.2025
  • Track and record all team expenses to maintain accurate, current and compliant financial records.
  • Facilitate residential permit applications using the city's permit tracking system.
  • Developed and maintained accurate financial records, ensuring compliance with company policies.
  • Created and finalized customer contracts for ProBuilt Homes, ensuring accuracy and compliance.
  • Coordinated comprehensive meeting support including preparation, materials, and minute-taking.
  • Implemented efficient workflow processes, improving personnel effectiveness .
  • Responsible for all payroll, accounts payable, accounts receivable, reconciling and record keeping.
  • Led a team of 20 to enhance productivity and streamline office operations.

Executive Administrative Assistant

DIS Capital, Seven S. Capital, Tree Town USA
07.2007 - 05.2016
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.

Administrative Assistant / Residential Realtor

Liz Carter & Team Realty
07.2000 - 07.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Skills

  • Problem-solving abilities
  • Organization skills
  • Team leadership
  • Process optimization
  • Financial management
  • High level of accuracy
  • Time management
  • Critical thinking
  • Contract management
  • Attention to details
  • Excellent communication
  • Continuous improvement

Timeline

Business Office Manager

ProBuilt Homes, LLC
05.2016 - 03.2025

Executive Administrative Assistant

DIS Capital, Seven S. Capital, Tree Town USA
07.2007 - 05.2016

Administrative Assistant / Residential Realtor

Liz Carter & Team Realty
07.2000 - 07.2007

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