Summary
Overview
Work History
Education
Skills
Timeline
Generic
Keisha Ellis

Keisha Ellis

Clayton,NC

Summary

As an experienced, proactive and reliable professional in medical, healthcare and customer service/call center, I am actively seeking a permanent position in any related field.

Overview

10
10
years of professional experience

Work History

Intake Specialist

Answering Legal
09.2023 - 12.2024
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
  • Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
  • Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.

Medical Agent

Ciox
02.2021 - 03.2023
  • Team Captain
  • Data Entry
  • Provider research and chart retrieval
  • Daily duties include faxing, mailing or emailing medical records request such as HEDIS, Medicare Risk Adjustments, ACA Audits/Chart Review on behalf of multiple health plans
  • Informed clients of policies and procedures.

QA and Quality Control Manager

Unit Dose Solutions
03.2018 - 01.2021


  • Established and tracked quality department goals and objectives.
  • Increased customer satisfaction levels by promptly addressing and resolving product quality issues in collaboration with support teams.
  • Assured daily goals were met for shipping and receiving
  • Inspected pill labels and packaging, lot numbers and expiration dates
  • Organized and managed data entry and pill count orders for my department

Help Desk

Trial Card
01.2015 - 02.2018
  • Started as call center Customer Service Rep making inbound and outbound calls to patients and pharmacies discussing new COPAY CARD discount and payment options for brand name medications
  • Promoted to Help Desk Associate where I assisted all pharmacies with processing claims using the company COPAY CARD
  • Also assisted with distribution of the product to different providers offices
  • Coordinated scheduling for help desk staff coverage during peak hours or periods of high demand, ensuring adequate assistance was available when needed most.

Education

High School Diploma -

East Wake
Rolesville, NC
06.2002

Skills

  • Detailed-oriented
  • Leadership Skills
  • Data entry
  • Records management
  • Compassionate communication
  • Conflict mediation
  • Claims processing

Timeline

Intake Specialist

Answering Legal
09.2023 - 12.2024

Medical Agent

Ciox
02.2021 - 03.2023

QA and Quality Control Manager

Unit Dose Solutions
03.2018 - 01.2021

Help Desk

Trial Card
01.2015 - 02.2018

High School Diploma -

East Wake

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Keisha Ellis