Keisha Enriguez
Toms River
Summary
Detail-oriented professional with strong phone etiquette and active listening skills. Experienced in client education and conflict resolution, ensuring effective communication and understanding during critical transactions.
Adaptable professional skilled in executing notarial acts and maintaining confidentiality. Proven ability in identity verification and error prevention, contributing to seamless client interactions and compliance with legal standards. Resourceful phone operator with a track record of resolving complex customer inquiries. Known for excellent communication and conflict resolution skills, dedicated to enhancing service quality and client satisfaction.
Proficient Notary Public with reputation for honesty built many years of related experience. Excellent interpersonal and observational skills, focused approach, and analytical nature. Seeking challenging new role. Strong knowledge of legal documents and excellent understanding Demonstrated ability to authenticate important documents, witness signings, and administer oaths. Previous work has consistently maintained high integrity standards, resulting in strong trust relationships with clients. Exceptional communication skills and demonstrated commitment to client service excellence are key strengths. Ambitious academic discipline student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Notary Public
Self employed
Toms River
06.2024 - Current
- Executed Notarial Acts: Performed and certified various notarial acts, including acknowledgments, jurats, and witnessing signatures, ensuring strict adherence to state statutes and legal guidelines.
- Identity Verification: Skillfully screened and verified the identity of signers, and maintained meticulous, accurate records of all notarial transactions in a required journal.
- Client Management: Professionally communicated with clients to explain the nature of documents, answer procedural questions, and ensure complete understanding of the signing process.
- Compliance and error prevention: Review documents for completeness and accuracy prior to notarization, significantly minimizing the risk of errors and rejection.
- Confidentiality: Maintained strict confidentiality of all sensitive information and documents entrusted during the notarization process.
Phone Operater
We are infinite Enterprises LLC
Toms River
09.2021 - 09.2025
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted callers and identified their needs quickly and accurately.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Maintained a professional demeanor while handling customer calls.
- Provided accurate information regarding company services, procedures, and policies.
- Answered incoming calls and directed them to the appropriate department or individual.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
- Transferred calls to other departments as needed.
- Handled escalated customer complaints professionally and effectively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented messages left by callers and delivered vital information to intended employees.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Performed data entry of customer contact information into computer database systems.
- Updated the personnel directory to ensure that all information, including telephone extensions, and employees was current.
- Assisted in troubleshooting phone system issues.
- Ensured compliance with all applicable federal regulations pertaining to telephone operations.
- Collaborated closely with other departments to resolve complex customer inquiries.
- Handled incoming and outgoing calls according to standard operating procedures.
- Completed connections between callers, departments and professionals.
Education
High School Diploma -
Lakewood High School
Lakewood, NJ06-2013
Skills
- Communication: Professional phone etiquette, active listening, verbal and written communication, client education, cross-cultural communication, professional demeanor
- Independent work ethic, collaborative teamwork, conflict resolution, adaptivity, positive attitude
- Detail orientation, critical thinking, decision making, time management, problem solving
Languages
English
Professional
Spanish
Professional
Timeline
Notary Public
Self employed
06.2024 - Current
Phone Operater
We are infinite Enterprises LLC
09.2021 - 09.2025
High School Diploma -
Lakewood High School