Keisha Evans

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Assembled pallets and crates for secure transportation of materials.

• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
• Improved facility appearance with meticulous floor waxing and carpet cleaning.
• Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
• Enhanced community comfort by maintaining outdoor areas, including sidewalks and parking lots, free from debris and snow.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Operated buffers and burnishers to clean and polish floors.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Investigated and resolved customer inquiries and complaints quickly.

• Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Represented organization at industry conferences and events.
• Managed financial, operational and human resources to optimize business performance.

Conduct research relevant to automobile accident claims.

Compile essential data for case resolution.

• Maintain strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Improve communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Manage accounts and client records of clients, observing confidentiality, and extreme discretion.
• Contribute to client retention by delivering exceptional support services and maintaining high levels of satisfaction.

Conduct research relevant to automobile accident claims.

Compile essential data for case resolution.

• Maintain strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Improve communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Manage accounts and client records of clients, observing confidentiality, and extreme discretion.
• Contribute to client retention by delivering exceptional support services and maintaining high levels of satisfaction.