Keisha Fletcher
Summary
To obtain a promising career with room for advancement in my desired field.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service, IRS
03.2024 - 09.2025
- Reviewed complex tax returns to ensure compliance with federal regulations.
- Analyzed discrepancies in taxpayer data to rectify errors and minimize audit risks.
- Evaluated claims for refunds and credits, ensuring accuracy in processing decisions.
- Collaborated with cross-functional teams to enhance workflow efficiency and service delivery.
- Assisted in training new staff on IRS systems and tax examination procedures.
- Led initiatives to streamline examination processes, improving turnaround times for case reviews.
- Developed procedural documentation to facilitate knowledge transfer and operational continuity within the team.
- Provided support to colleagues when needed, sharing knowledge on best practices within the field.
- Reduced processing time for complex cases by conducting thorough research and analysis to identify underlying issues quickly.
- Developed a strong understanding of various tax management software applications, increasing the efficiency and accuracy of work.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues across various departments.
- Improved accuracy in calculating penalties or interest owed by taxpayers through meticulous attention to detail when reviewing financial information.
- Participated in professional development opportunities such as training sessions or workshops, further enhancing expertise in tax examination processes.
- Assisted in reducing case backlog by prioritizing tasks and efficiently managing workload.
- Maintained up-to-date knowledge of current tax legislation, allowing for accurate interpretation and application of relevant laws during examinations.
Clerical Assistant 3
Department of Corrections
02.2022 - 11.2023
- Conducts comprehensive searches of criminal records to obtain official arrest reports and conviction related documentation
- Processes, verifies or adjusts ACT35 supervision fee waivers
- Travels to the Criminal Justice Center to retrieve used copies of criminal files
- Utilizes the PARS system to retrieve arrest reports
- Responsible for overtime and leave timekeeping duties
- Provides technical assistance in the research of leave issues, payroll errors and workflow problems
- Coordinated scheduling for staff meetings and appointments, optimizing operational efficiency.
- Managed correspondence and documentation, ensuring compliance with department regulations.
- Maintained accurate records of inmate information and case files using departmental software systems.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
Clerk Typist 2
Department of Human Services
12.2018 - 02.2022
- Data entry functions including but not limited to inputting information into state's automated system using a computer terminal.
- Interpreting and completing data entry transactions
- Importing and processing benefit applications
- Take and distribute brief messages for appropriate staff in a timely fashion
- Makes phone calls to relay information as directed.
- Greet & track individuals visiting place of business
- Communicates & interacts with the general public, coworkers, supervisory and management staff in a courteous, professional manner often during stressful situations.
- Complete and maintain appointment schedules for intake appointments
- Processing and scanning incoming/outgoing mail, faxes etc
Security Officer
Securitas Security Services
04.2018 - 10.2018
- Answering and forwarding phone calls from residents to shift supervisors
- Monitoring CCTV camera footage
- Completed hourly safety rounds to secure perimeter
- Completed daily activity reports
Lead Sales Associate
Macy's
04.2017 - 01.2018
- Processed online, in-store and phone orders
- Handling all problem solving for customers via telephone or in-store
- Processing sales transactions via POS system
- Unloading trucks and stocking sales floor
- Led team in achieving sales goals through effective product merchandising and customer engagement strategies.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Oversaw daily operations, ensuring high standards of visual merchandising and store presentation were maintained.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Cashier/Sales Associate
Walmart
07.2015 - 03.2016
- Processed phone orders
- Worked collaboratively in team environment
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Accepted and processed returns
- Prioritized and accomplished wide ranges of tasks
Education
Bachelors of Science - Criminal Justice, Minor in Psychology
Strayer University
Philadelphia, PA07-2026
Associates Degree - Criminal Justice, Minor in Psych
Northampton Community College
Bethlehem, PASkills
- Effective, clear communication; Completed Speech Communication course @ NCC
- Advanced typing skills
- Multitasking active listening skills
- Microsoft Office proficiency using Excel, Outlook, PowerPoint & Word
- Former Propio Language Services user
- Administrative Skills obtained such as planning, scheduling, drafting emails/announcements and filing
- Problem solving skills
- Teamwork orientation
- Financial statements
- Data entry proficiency
- Document review
- Financial reporting
- Audit management
- Report preparation
- Ethical standards
- Detailed documentation
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Multitasking Abilities
- Problem-solving abilities
- Critical thinking
- Strategic thinking
- Conflict resolution
- Payment processing
- Fraud investigation
Timeline
Tax Examining Technician
Internal Revenue Service, IRS
03.2024 - 09.2025
Clerical Assistant 3
Department of Corrections
02.2022 - 11.2023
Clerk Typist 2
Department of Human Services
12.2018 - 02.2022
Security Officer
Securitas Security Services
04.2018 - 10.2018
Lead Sales Associate
Macy's
04.2017 - 01.2018
Cashier/Sales Associate
Walmart
07.2015 - 03.2016
Bachelors of Science - Criminal Justice, Minor in Psychology
Strayer University
Associates Degree - Criminal Justice, Minor in Psych
Northampton Community College