Keisha Ford
Hutchinson,KS
Summary
Authorized to work in the US for any employer
I’m a very adaptable person that enjoys learning everything I can in order to give my best possible efforts in the work field. Being a free spirited person who enjoys spontaneity in my personal life, my balance comes from keeping a very structured and focused work environment. While also allowing me to easily work through the challenges in chaos.
Overview
18
18
years of professional experience
Work History
Certified Medicare Advisor/Insurance Broker
Medicare Assist LLC
08.2022 - Current
- Help Medicare eligible clients navigate through the many options of major carriers insurance policies available to them
- Taking care of the clients by listening to their needs and understanding the differences in multiple policies to present clients with the options that best serve their specific needs, so they can make an educated decision about what plan to choose
- Assist each client in their enrollment process to the plan they choose and walking them through the process every step of the way.
- Evaluated accuracy and quality of data entered into agency management system.
- Leveraged knowledge of multiple carriers’ insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Tracked progress of retention and followed up with clients regularly to ensure their satisfaction throughout the transition to their new plan
Life Insurance Agent
Globe Life Liberty National Division
03.2022 - 08.2022
- Prospect to small businesses
- Build relationships with the owners and create opportunities for growth in their employee retention by bringing them group supplemental and group term life insurance policies that are 100% portable with no decrease in value or increase in premium
- Giving employers a higher value to employees resulting in better employee retention and overall moral
- Providing a higher sense of worthiness to their employees
- Maintain client relationships and provide solutions to all clients bringing continuous support and communication and understanding - keeping a sense of community and belonging with each individual client.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Identified and solicited sales prospects in agency databases.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Researched and identified potential new markets.
- Promoted products and services using upselling and other sales strategies.
- Analyzed customer needs to provide customized insurance solutions.
Assistant Manager of Operations
Club Car Wash
11.2020 - 02.2022
- Greet all customers and inform/recommend services that will meet their specific needs
- Convert customers to returning regular members
- Collaborated with upper management to implement continuous improvements to exceed team goals.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained Number% conversion rate on new contacts by using persuasive communication skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
US Census Enumerator
US Census Buear
02.2020 - 10.2020
- Follow a list of addresses given on government provided phone
- Drive to each location in attempt to get a number of occupants for the address for the population count to report to the Government for appropriation of funding for the state.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Conducted interviews with participants to assess eligibility.
- Leveraged smartphones to record information.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Attended team meetings to develop job knowledge.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Coded data from participant interviews.
Vendor/Merchandiser
Signature Retail Services
09.2019 - 08.2020
- Service Lighting displays for Home improvement stores
- Wire and build displays as needed to ensure all products are showcased and working appropriately
- Log all services rendered at each visit
- Communicate work designated and inquire of store needs on each visit with management
- Build relationship with store management and team members to ensure most effective communications for client/store relationships and overall execution of product visuals for customer acknowledgment and continuous growth in sales.
- Updated pricing and signage to complete product displays and educate customers.
- Scheduled regular maintenance and repair of displays for longevity.
- Collaborated with store managers to determine best placement for merchandise displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Verified products appeared at correct locations in proper quantities.
- Created visual displays to highlight new and featured products.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Developed themes, props and lighting for merchandise displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Organized store merchandise racks by size, style, and color.
- Proposed new ideas and concepts to enhance merchandise displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Established strong vendor relationships to maintain and support business.
- Conducted regular store audits to verify compliance with company policies.
- Monitored and replenished display inventory and restructured according to available stock.
- Monitored store traffic and customer engagement to determine display effectiveness.
Service Merchandiser
Acosta Impact Retail
08.2018 - 02.2020
- Communicate with store managers regularly to build solid relationship and to discuss any ideas and or issues that may need to be addressed
- In charge of resets and revisions for multiple products and businesses that are mapped out in set planograms or written instructions with schematics explained for placement in specific locations for maximum sales opportunity and execution
- Report all visits with stores as they are handled and submit required photos of work performed for each service
- Relay any information to management that may assist in better performances for clients' products that we are putting into stores, such as regular customer input and communicate observed details to assist in growth of brand acknowledgement, sales and integrity.
Production and Quality Control Manager
Stutzmans Greenhouse
03.2018 - 10.2019
- Work main production line rapidly learned all positions duties and started a rotator position to constantly rotate to all positions to maintain steady pace overall, boosting production and stamina of all team members to stay continuous in their work duties.
Senior Account Executive
PORTFOLIO RECOVERY ASSOC
09.2008 - 11.2017
- Handle escalated calls to bring the focus back to the needs of the customer and help find a resolution to resolve their accounts
- Log complaints and send accounts to proper departments, dependent upon each individual customers needs
- At 3 months accomplished Accelerated goal achievements award
- At 6 months received 250% of Goal award
- Received all raises and promotions when eligible per company policy
- Call of the month award 4 of 8 times it was awarded
- Frequently called to lead meetings at the beginning of the day to get team motivated and build on team relationship as a whole.
Education
undefined
Hutchinson High School
G.E.D. - General Studies
State of Tennessee Education Program
Livingston, TN03.2005
Skills
- Management & Leadership Skills: Planning & Execution — Proficient
- August 2019
- Planning and managing resources to accomplish organizational goals
- Full results: Proficient
- Project Management Skills: Time Management — Highly Proficient
- Prioritizing and allocating time to effectively achieve project deliverables
- Full results: Highly Proficient
- Supervisory Skills:
- Directing Others — Proficient
- Motivating others through feedback to identify improvements or corrective actions
- Supervisory Skills: Interpersonal Skills — Familiar
- Maintaining productive team relationships by identifying conflict and settling disputes
- Full results: Familiar
- Verbal Communication — Expert
- Speaking clearly, correctly, and concisely
- Full results: Expert
- Scheduling — Expert
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Data Analysis — Proficient
- Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Memorization & Recall — Expert
- September 2019
- Committing product or merchandise information to memory and recalling it at a later time
- Attention to Detail: Inventory — Highly Proficient
- Applying systematic processes for managing and storing products and merchandise
- Logic & Verbal Reasoning — Highly Proficient
- Understanding the meaning of text, and identifying the relationships among words or concepts
- Basic Word Processing with Microsoft Word — Highly Proficient
- Basic Word techniques, including the use of tools to format or edit text
- Proficiency with Microsoft Office: Mail & Calendar (PC) — Proficient
- Using Microsoft Office Mail and Calendar tools to manage workload
- Customer Focus & Orientation — Highly Proficient
- October 2020
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Excellent Communication Skills
- Policy Types Understanding
- Award-Winning Sales Professional
- Regulatory Compliance
- Call Center Customer Service
- Administrative Support
- Marketing Strategy Development
- Quote Information
- Final Expense Insurance
- Client Needs Analysis
- Financial Product Knowledge
- Credit and Debt Card Processing
- Medicare Compliance
- Insurance Product Promotion
- CRM Expertise
- Underwriting
- Finance Understanding
- Financial Planning Products
- Sales Presentation
- Claims Reporting Systems
- Production Goals
- Professional Development
- Retirement Planning
- Negotiation
- Life and Health Insurance Products
- Corrective Actions
- In-Depth Knowledge of Markets and Relationships
- Operations Management
- Policy Writing
- Customer Follow-Up
- Client Relations Expertise
- Industry Best Practices
- Persuasive Negotiations
- Quotes and Sales
- Policy Adjustment Knowledge
- Consultative Sales Approach
- Creative Solutions
- Consultative Selling Techniques
- Upselling
- New Product Information
- Vision and Dental Insurance
- Commission-Based Sales
- Complaint Handling and Resolution
Certification
Microsoft Word (3 years) Account Management (9 years) Sales (10+ years) Photography (1 year) Collections (9 years) Team Building (5 years) Teamwork (10+ years) Quality Control Quality Assurance (3 years) Excel (3 years) Merchandising (2 years) Customer Service (10+ years) Car sales (3 years) Customer Relationship Management (10+ years) Time Management (10+ years) Team Building (10+ years) Computer Skills (10+ years) Sales Experience (4 years) Computer literacy (10+ years) Microsoft Office (3 years) Microsoft Access Planograms (2 years) Word Processing (1 year) Retail sales (5 years) English Schematics (2 years) Microsoft Excel (3 years) Project Management Blueprint Reading Upselling (10+ years) Presentation Skills Leadership (1 year) Administrative experience (3 years) Car wash (2 years) Assistant Manager Experience (1 year) Team Management (1 year) Inventory Control (1 year) Store Management Experience (Less than 1 year) Computer Networking Insurance sales Communication skills Certifications and Licenses FDCPA LAW certified September 2008 to December 2018
- [2022-2023 AHIP Certification]
- [HIPPA]
Additional Information
- driver's license Insurance Producer License Life & Health Insurance License Assessments
Timeline
Certified Medicare Advisor/Insurance Broker
Medicare Assist LLC
08.2022 - Current
Life Insurance Agent
Globe Life Liberty National Division
03.2022 - 08.2022
Assistant Manager of Operations
Club Car Wash
11.2020 - 02.2022
US Census Enumerator
US Census Buear
02.2020 - 10.2020
Vendor/Merchandiser
Signature Retail Services
09.2019 - 08.2020
Service Merchandiser
Acosta Impact Retail
08.2018 - 02.2020
Production and Quality Control Manager
Stutzmans Greenhouse
03.2018 - 10.2019
Senior Account Executive
PORTFOLIO RECOVERY ASSOC
09.2008 - 11.2017
undefined
Hutchinson High School
G.E.D. - General Studies
State of Tennessee Education Program
Similar Profiles
Jayla RichardJayla Richard
Customer Service Representative at Secured Assist, LLCCustomer Service Representative at Secured Assist, LLC
Sandra EnshiwatSandra Enshiwat
Senior Director of HR Operations | Director of HR Operations at LESSEN INC (formerly known as SMS ASSIST LLC)Senior Director of HR Operations | Director of HR Operations at LESSEN INC (formerly known as SMS ASSIST LLC)
Dawn TuckerDawn Tucker
Remote Customer Service Representative at Secure Assist LLCRemote Customer Service Representative at Secure Assist LLC
Jenny BrooksJenny Brooks
Certified Medication Aide at Pleasant Hills Nursing HomeCertified Medication Aide at Pleasant Hills Nursing Home
Cheyne BeloteCheyne Belote
Quality Control Technician at APAC Shears Kansas DivisionQuality Control Technician at APAC Shears Kansas Division