Keisha Forrest-DePass
East Brunswick,NJ
Summary
A focused individual adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Project Manager
Fiserv
Berkeley Heights, NJ
01.2022 - Current
- Ability to drive Online Banking projects capability, increasing overall maturity and ultimately improving predictability of project outcomes and client/sponsor satisfaction
- Managing assigned project and mentoring/onboarding new employees
- Ability to build and maintain a network of alliances inside and outside the organization, and use the network to achieve goals Oversee diverse portfolio of project/programs to ensure consistency and accuracy in the execution of project/program outcomes
- Uses appropriate strategies to achieve objectives- considering the situation, issues and persons involved
- Reaches sound decisions and takes wise course of action
- Uses appropriate strategies to achieve objectives- considering the situation, issues and persons involved
- Reaches sound decisions and takes wise course of action.
Project Manager II
ADP/Automatic Data Processing
Florham Park, NJ
09.2018 - 12.2021
- Led interactive weekly in-person and virtual training for the employees developing and learning new processes and expansion on tasks such as conversion 401k plans, leading to improved work productivity and to manage conversion plans
- In the third quarter of the 2020 fiscal year managed on-boarding for new and conversion 401k plans for 120 clients generating over $400k in assets by developing strategies and processes
- Mentored and trained new colleagues on how to process and reconcile new and conversion 401k plans, resulting in higher team morale and increased efficiency
- Facilitate bi-weekly sales backlog meetings with sales reps in jeopardy of not meeting their quota by identifying potential losses to resolve bottleneck issues and developing solutions and plans to align the business for current and future retention
- Established positive client rapport by providing seamless service, clearly communicating information, and quickly assisting with preparing and filing forms to The Department of Labor, resulting in clients’ referrals and repeat customers.
Project Manager I
ADP- Automated Data Processing
Florham Park, NJ
04.2015 - 09.2018
- Led associates in streamlining a client communication campaign process by developing a system to onboard, provide plan summaries and notices, and education materials to clients starting 401k plans, leading to increased sales
- Increased business revenue by $10 million in 2019 by facilitated cross-functional collaboration among sales, payroll, and offshore departments by acquiring referrals from current and previous clients
- Oversaw client onboarding for new and Paychex conversions 401k plans by communicating with Plan Administrators to notify clients of process changes and provide sample notifications for clients to distribute to their employees
- Created a process for sales leaders to meet goals by identifying trends from the prior year with monthly quotas to ensure adequate staffing, resulting in the elimination of work exhaustion and collaboration opportunities for employees and sales reps
- Developed Standard Operating Procedures by establishing collaborative relationships between the NJ and KY locations to streamline implementation processes and provide employees with the tools and confidence to assist clients
- Hosted the Recognition Team that consisted of employees in all U.S
- And Offshore locations to come together for quarterly staff retreats to establish team rapport and updates within various departments.
Implementation Team Lead
ADP/Automatic Data Processing
Florham Park, NJ
04.2010 - 04.2015
- Assisting monopolistic state clients submit pending Workers Compensation Insurance payments
- Creating contact list with payment options in the CRM implementation application and email communications
- Successfully streamlined the BPI processes by training the entire India offshore Insurance Services Team on improving workflow with technological updates, resulting in the elimination of 16 hours in manual work labor
- Prepared and created monthly and daily reports for senior leaders to evaluate the sales organization quota
- Manage and review the team’s statistics and metrics on monthly basis
- Supervise employees in the TX and NJ locations
- Conducting interviews
- Coaching and mentoring associates
- Facilitate monthly reviews sessions
- Resolved billing discrepancies via reconciliation
- NPS Surveys.
Education
Bachelor of Science (BS) - Business Administration
Thomas Edison University, Essex County College
12.2024
Associate of Science - Social Science
Newark, NJ06.2007
Skills
- Contract Management Client and Customer Relations Risk Management
- Benefits Administration Project Planning Cross Functional Leadership
- Training and Development Interpersonal communication Process Improvement
- Industry Skills _________________________________________________ _________________
- Software:
- ADP Payroll (All ADP Payroll platforms), Clarify, Vision, Omni, SalesForce, Oracle, Vision, CEH, Gensys, JIRA, Clarity, SharePoint, Confluence, Appian
Certification
Leadership Training: Situational Leadership I & II, Initializing Effective Conversations, Manager Development Program,
Leadership Excellence Program, The ADP Way - Business Process Improvement Strategy
Timeline
Sr. Project Manager
Fiserv
01.2022 - Current
Project Manager II
ADP/Automatic Data Processing
09.2018 - 12.2021
Project Manager I
ADP- Automated Data Processing
04.2015 - 09.2018
Implementation Team Lead
ADP/Automatic Data Processing
04.2010 - 04.2015
Bachelor of Science (BS) - Business Administration
Thomas Edison University, Essex County College
Associate of Science - Social Science
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