Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Garcia

Union City,CA

Summary

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Reliable Shift Leader with 18 years in customer experience . Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Accomplished Shift Leader with more than 6 years of experience creating teams that outperform all others. Determined and experienced in employee oversight, mentoring and making process improvements to exceed company expectations.

Overview

18
18
years of professional experience

Work History

Shift Supervisor

Starbucks Coffee
San Ramon , CA
03.2008 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Sales Associate

Bed Bath & Beyond
Redwood City, CA
05.2009 - 07.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Planogram Team Member

Target
Redwood City, CA
07.2004 - 12.2006
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Assembled quarter and full-size point of purchase promotional displays.

Education

Medical Assisting

Heald College
San Francisco, CA
06.2010

Menlo-Atherton High School
Atherton, CA
06.2005

Skills

  • POS Inventory System Operation
  • Deposit Verification
  • Monetary Transactions
  • Cash Register Operations
  • Guest Satisfaction
  • Store Opening and Closing Procedures
  • Changing Out Tills
  • Retail Inventory Management
  • Guest Inquiries

Timeline

Sales Associate

Bed Bath & Beyond
05.2009 - 07.2010

Shift Supervisor

Starbucks Coffee
03.2008 - Current

Planogram Team Member

Target
07.2004 - 12.2006

Medical Assisting

Heald College

Menlo-Atherton High School
Keisha Garcia