KEISHA G.KING
Duncanville
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
Work History
Property Manager
US Storage
03.2021 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
- Developed marketing strategies for attracting new tenants and retaining existing ones.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Developed emergency response plans for each managed property; coordinated drills regularly with tenants as part of risk-management protocol.
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
- • Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers. • Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues. • Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. • Determines and negotiates settlement amount for damages claimed within assigned authority limits. • Writes simple to moderately complex property damage estimates or review auto damage estimates. • Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations. • Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Senior Marketing Executive
Dallas Takeover Music Consultant & Management
08.2018 - 03.2021
- Increased brand awareness by developing and executing strategic marketing plans.
- Enhanced customer engagement through the implementation of targeted social media campaigns and content strategies.
- Led a cross-functional team for the successful launch of new products, resulting in increased market share.
- Streamlined internal communications processes, improving collaboration and efficiency within the marketing department.
- Spearheaded trade show presence, maximizing networking opportunities and generating valuable leads for the sales team.
- Mentored junior marketers in best practices, fostering professional development within the department.
- Negotiated favorable contract terms with vendors, ensuring cost-effective solutions without sacrificing quality or results.
- Supervised marketing team of 45 personnel.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Established targets for social media platforms to reflect business objectives.
Insurance Customer Service Representative
American Income Life
10.2016 - 09.2018
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Advised customers on required information for claim submissions to progress applications.
- Trained new customer service representatives on best practices, policies and procedures.
- Assessed customer needs and recommended suitable insurance policies.
- Set up customer payment plans to cover annual policies and renewals.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Posted payments to accounts and maintained records.
Call Center Representative III
Securus Technologies
05.2015 - 10.2016
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Approved and terminated customer contracts upon request.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associate of Applied Science - Medical Assisting
Sanford-Brown College - Houston
Houston, TX07.2004
High School Diploma -
North Dallas High School
Dallas, TX06.1996
Skills
- Vendor Management
- Database Management
- Staff Management
- Compliance Monitoring
- Business Administration
- Tenant Relations
- Property Management
- Exceptional Oral and Written Communication Skills
- Adaptable
- Payment Collection
- Customer Service-Focused
- Financial Budgeting and Reporting
- Lease Renewals
- Valid Texas Driver's License
- Tenant and Eviction Laws
- Leasing and Sales
- Property Management Expertise
- Occupancy Management
- Team Leadership
- Legal Knowledge
- Customer Service
- Market Analysis
- Networking Abilities
- Marketing and Advertising
- Property Inspections
- Computer Proficiency
- Conflict Resolution
- Decision Making
- Problem Solving
- Fair Housing Compliance
- Analytical Thinking
- Budgeting and Financial Reporting
Timeline
Property Manager
US Storage
03.2021 - Current
Senior Marketing Executive
Dallas Takeover Music Consultant & Management
08.2018 - 03.2021
Insurance Customer Service Representative
American Income Life
10.2016 - 09.2018
Call Center Representative III
Securus Technologies
05.2015 - 10.2016
Associate of Applied Science - Medical Assisting
Sanford-Brown College - Houston
High School Diploma -
North Dallas High School