Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Gonzales

San Antonio

Summary

Optimistic and driven Director of Operations adept at cultivating and directing high-performing teams and developing constructive relationships with a wide range of business and community partners. Grant writing and fundraising experience.

Overview

7
7
years of professional experience

Work History

Director of Operations

Triple H Equitherapy
05.2011
  • Explain program offerings and requirements to clients and answer related questions.
  • Expand client service offerings by securing grants and effectively networking.
  • Keep up-to-date, thorough and accurate client files.
  • Represent the agency to government, funding and field sources at meetings and conferences.
  • Address program and policy issues, develop best practices and improve service delivery.
  • Meet with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
  • Collaborate with team members to identify and accomplish agency objectives.
  • Determine customer eligibility for benefit programs and services.
  • Conduct quarterly and annual reviews of direct reports.
  • Oversee the intake process for all new clients.
  • Develop and maintain positive relationships with clients and agency representatives.
  • Recruit and work to retain volunteers.
  • Help to develop and manage budget.
  • Create and manage client, volunteer, and donor database.
  • Increase community awareness through effective outreach.
  • Help plan and execute effective fundraising.
  • Grant writing and management.
  • Supervise and ensure the highest quality of horse care for all program and retired horses.
  • Improve client record management and organization.
  • Ensure that the organization retains its Premier Accreditation with PATH Int.

Regional Logistics Executive

Target
01.2003 - 06.2010
  • Team development and management.
  • Analyze and problem solve system issues.
  • Manage budget and productivity.
  • Develop and sustain positive vendor relationships.
  • Customer service.
  • Create action plans for sales improvement.
  • Detailed record keeping for regulatory purposes.
  • Organization.
  • Shortage control.
  • Train and implement new process, policies and procedures.
  • Media relations.

Education

Bachelor of Arts - Criminal Justice

University Of Texas
Austin, TX
01.2001

Skills

  • Exemplary people management skills
  • Exceptional communication skills
  • Analytical thinker
  • Exceptional interpersonal skills
  • Experience with children and EAL
  • Computer-savvy with Microsoft Office
  • Collaborative manager
  • Experience with at-risk youth, Veterans and EAP
  • Relationship building
  • Budget Management
  • CTRI and ESMHL
  • Organization
  • Problem Solving
  • Compassionate and active listener
  • Program management
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Process improvement
  • Quality assurance
  • Leadership training
  • Performance analysis
  • Risk mitigation
  • Operations management
  • Teamwork and collaboration
  • Team leadership
  • Decision-making
  • Staff training/development
  • Staff management
  • Employee development
  • Effective leader
  • Performance improvements
  • Performance evaluation and monitoring
  • Human resources
  • Employee motivation
  • Data management
  • Budget control
  • Policy development and enforcement
  • Performance evaluations
  • Financial oversight
  • Program administration
  • Delegating work

Timeline

Director of Operations

Triple H Equitherapy
05.2011

Regional Logistics Executive

Target
01.2003 - 06.2010

Bachelor of Arts - Criminal Justice

University Of Texas

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