Keisha Gray
Summary
Compassionate and detail-oriented Certified Medical Assistant with extensive experience. Proven ability to enhance patient outcomes through effective communication and adherence to HIPAA regulations. Skilled in managing multiple tasks while providing empathetic patient assistance, ensuring a positive healthcare experience. Recognized for increasing compliance rates through trust-building and guidance.
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in both being able to work in-office directly with our patients and performing the duties of phone triage while still caring for our patients. Known for being compassionate, adaptable, and having collaborative communication. With the proven ability to work with healthcare professionals to achieve positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant & Phone Triage
AdventHealth MedicalGroup
06.2021 - 04.2025
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
Contact Tracer
Maximus Through Ranstand
07.2020 - 06.2021
- Increased compliance rates among contacted individuals by establishing trust and rapport through empathetic listening skills.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
- Supported community health efforts by accurately documenting all case information in the designated database system.
- Enabling effective communication and increased cooperation.
Certified Clinical Medical Assistant
OMNI Healthcare/Parrish Cancer Center
01.2020 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
Certified Clinical Medical Assistant
Health First Medical Group
03.2018 - 12.2019
- Prepared and administered medications to alleviate patient symptoms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Customer Service Representative
OptumRx
12.2016 - 10.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Biomedical Sciences
Arizona State University
Tempe01-2027
Associate of Science - Psychology
St. Philip's College
San Antonio, TX12-2024
Skills
- Compassionate patient assistance
- Experienced in medical terminology usage
- Data-driven decision making
- Clear and concise speaking
- Analytical problem-solving
- HIPAA regulations knowledge
- Detail-oriented approach
- Skilled in managing multiple tasks
- Guidance for patient understanding
- Professional phone communication
- Patient-focused care
- Resourceful in addressing challenges
Affiliations
- National Society of Leadership and Success
- Honor Society
Certification
- CCMA - Certified Clinical Medical Assistant
- CET - EKG Technician
- PT - Phlebotomy Technician
- CBCS - Certified Billing and Coding Specialist
Timeline
Certified Medical Assistant & Phone Triage
AdventHealth MedicalGroup
06.2021 - 04.2025
Contact Tracer
Maximus Through Ranstand
07.2020 - 06.2021
Certified Clinical Medical Assistant
OMNI Healthcare/Parrish Cancer Center
01.2020 - 05.2020
Certified Clinical Medical Assistant
Health First Medical Group
03.2018 - 12.2019
Customer Service Representative
OptumRx
12.2016 - 10.2017
Bachelor of Science - Biomedical Sciences
Arizona State University
Associate of Science - Psychology
St. Philip's College
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