Keisha Harris-Van Hook

High-profile position in busy developmental learning center that provides exceptional occupational, speech, education, and physical therapy for children and support for their families.

• Handle all accounts receivable and payable
• Communicate organizational objectives and vision to staff
• Provide administrative support for clients' families
• Oversee all aspects of office management, including engagement with vendors, clerical duties, budgeting, scheduling, and problem-solving
• Fully knowledgeable with HIPPA compliance rules
• Motivate dedicated team of highly-trained professionals to achieve exceptional performance

Manage daily operations of busy Podiatric Medical and Surgical offices.

• Hired, trained and supervised staff to ensure compliance in patient care
• Created and updated patients' electronic records
• Assisted with exams and treatments of patients
• Organized surgical schedules
• Oversaw billing, coding, and collections
• Educated patients about their treatments
• Worked directly with insurance companies for claims processing
• Leveraged patient feedback and performed continuous process improvements to meet client needs and expectations

Trauma and Mental Health Center focused on a holistic approach to treatments for wide range of complex disorders.

• Oversaw program assistants during client drug screening process.
• Worked directly with Executive Director to manage projects, facilitate inter-departmental communications, and provide leadership and support to diverse clientele
• Followed CARF/DOL standards auditing HR files
• Responsible for onboarding process of all new hires, conduct exit interviews, process background checks and ensured compliance with all COVID 19 protocols and polices
• Manage schedules, approve OT and time off requests
• Troubleshoot day-to-day operations in very busy facility