Keisha Henton
Arlington
Summary
Dedicated customer service professional with over five years of experience in client-facing roles, including intake, customer service, and consultative support. Proven ability to build trust quickly through clear, empathetic, and professional communication. Reliable and driven, with strong time-management and prioritization skills, and motivated to maintain high customer satisfaction while contributing to company success. Eager to join a growing organization that offers new challenges and opportunities for growth.
Overview
11
11
years of professional experience
Work History
Nurse Extern
Medical city Arlington
Arlington, TX
08.2023 - Current
- Patient care , helping with activities , daily living
- Vital Sign Monitoring ,taking and recording
- Documenting Patient information
- Communicating and Collaborating with patients,families and other Healthcare professionals
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
Loss Mitigation Specialist
Nationstar Mortgage LLC
Lewisville, TX
08.2021 - 01.2023
- Delivers effective customer service
- Provides administrative support duties including reporting, quality control, system coding and process changes, forms management
- Performs collateral evaluations and written analyses of equity position to recommend foreclosure, repossession, legal action
- Responsible for the collections by way of settlement and/or repossession on all Charged-Off accounts within the Loss Mitigation Department
- Exposure to mortgage workouts including modifications, refinances, deeds in lieu, and short sales
Cashier
Walmart
Arlington, TX
08.2018 - 01.2021
- Operates computerized cash registers to ring up sales, scan coupons, apply discounts, and process payments.
- Handles returns and answers questions about merchandise, store policies, and ongoing promotions.
- Resolve customer issues and answers questions.
- Worked flexible schedule and extra shifts to meet business needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Dietary Lead
Healthcare Service Group
Arlington, TX
07.2016 - 08.2018
- Displayed empathy and compassion when interacting with residents.
- Utilized quick thinking skills when addressing residents' needs.
- Planned and coordinated nutritional meals and daily activities for residence.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
House Manager
McKinley Home Care
Vallejo, CA
08.2015 - 06.2016
- Responsible for overseeing staff and household needs.
- Organized all new client, security and temporary paperwork
- Advocated for all resident’s care and managed residents daily activities.
- Screened new clients through phone and in-person interviews.
Education
GED -
High School GED
Skills
- Critical thinker
- Strong experience handling high-volume inbound calls while maintaining accuracy and care
- Detailed oriented
- Ability to remain calm, focused, and solution-oriented in fast-paced, high-pressure environments
- Skilled in qualifying client needs, gathering detailed information, and ensuring accurate case handoff
- Strong attention to detail with sensitive, confidential, and legally protected information
- Comfortable working independently while collaborating closely with attorneys and legal team
- Adaptable and reliable with flexible scheduling, including evenings or weekends
- Customer service-oriented
- Professional phone etiquette
- Excellent communication and interpersonal skills
Timeline
Nurse Extern
Medical city Arlington
08.2023 - Current
Loss Mitigation Specialist
Nationstar Mortgage LLC
08.2021 - 01.2023
Cashier
Walmart
08.2018 - 01.2021
Dietary Lead
Healthcare Service Group
07.2016 - 08.2018
House Manager
McKinley Home Care
08.2015 - 06.2016
GED -
High School GED