Summary
Overview
Work History
Education
Skills
Timeline
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Keisha Hinson

Pelham,AL

Summary

A hardworking and passionate job seeker with strong organizational skills eager to fill any position. Ready to help the team achieve company goals.have Worked for over 31 years in retail with many different roles am a very versatile person

Overview

30
30
years of professional experience

Work History

Customer Service Manager

Burlington
06.2022 - 02.2024
  • Established employee performance goals and provided feedback on methods for reaching those milestones.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Responsible for handling finances such as balancing the safe, entering daily deposits, and ordering cash and change for my company

Captain - Loss Prevention

Rich's/Macy's
08.1999 - 06.2022
  • Responsible for monitoring and identifying internal and external theft activity in a store with a multimillion-dollar annual sale volume
  • Apprehended and deterred multiple external shoplifters which led to successful state prosecutions which helped reduce the store's overall shrink to 1.3%
  • Acts as a liaison with local and federal law enforcement officials to stay abreast of current crime intelligence trends that affect store operations and employee safety and security
  • Identified internal associates involved in fraud and theft activity in the store
  • Conducts Loss Prevention policy and procedures training for Sales Associate orientations
  • Responsible for promoting daily awareness and ongoing training of employees in Loss Prevention strategies and guidelines
  • Led the Safety Program and Safety Red Check Program designed to identify and correct potential safety hazards, and audit inventory based on thorough store evaluations
  • Performed Loss Prevention Manager duties in the absence of a manager.

Order Fulfillment Associate

Target
01.2019 - 01.2020
  • Receiving goods
  • Processing customer orders.

Stocker, Backroom, & Receiving Associate

Walmart
01.2015 - 01.2019
  • Sort products in the backroom
  • Stock products on shelves
  • Ensure aisles are neat and area is clean
  • Engage vendors and drivers with a positive attitude
  • Greet customers and answer their questions.

Tommy Hilfiger/Polo/Nautica Specialist

McRae's
01.1996 - 01.1999
  • Arranged store displays and promotional events to attract consumers, strengthen the brand image, and drive sales
  • Managed customer relations for the Tommy Hilfiger cliental book by identifying loyal customers, documenting their buying preferences and spending habits, and routinely contacting customers to inform them of sales and promotions
  • Coordinated the Tommy Hilfiger representation in the McRae's 'Back to School' Fashion Show including models and wardrobe
  • Set seasonal sales and merchandise markdowns.

Department Manager

Goody's Family Clothing
01.1994 - 01.1996
  • Managed department employees for each area
  • Verified merchandise was displayed correctly and each area was properly maintained
  • Set sales and merchandise markdown
  • Answered customer questions and concerns as needed.

Assistant Store Manager

Fashion Bug
01.1996 - 08.1999
  • Managed day and night shift employees
  • Delegated employees' daily tasks and communicated sales goals
  • Responsible for opening and closing the store, closing out all registers, balancing the day's sales numbers, and making bank deposits
  • Addressed customer concerns and returns.

Education

High School Diploma -

Huffman High School
Birmingham, AL
05.1993

Skills

  • Ranked No 3 in southern region for external Loss Prevention cases, Macy's
  • Attended the Wicklander-Zulawski Interview and Interrogation training seminar
  • Received the "Sales Support" award for outstanding performance in Loss Prevention and support given to other departments, Macy's
  • Achieved safety and diversity certification, Macy's
  • Customer Service Management
  • Performance Improvement
  • Strategic Merchandising

Timeline

Customer Service Manager

Burlington
06.2022 - 02.2024

Order Fulfillment Associate

Target
01.2019 - 01.2020

Stocker, Backroom, & Receiving Associate

Walmart
01.2015 - 01.2019

Captain - Loss Prevention

Rich's/Macy's
08.1999 - 06.2022

Tommy Hilfiger/Polo/Nautica Specialist

McRae's
01.1996 - 01.1999

Assistant Store Manager

Fashion Bug
01.1996 - 08.1999

Department Manager

Goody's Family Clothing
01.1994 - 01.1996

High School Diploma -

Huffman High School

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Keisha Hinson