Summary
Overview
Work History
Education
Skills
I have over 20 plus years of Customer Service experience and proficient communnication skills
Timeline
Generic

Keisha Holloway

No,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Shift Lead/Crew Manager

McDonald's
01.2000 - Current
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Collaborated with management to develop strategies for improving overall store operations.

Customer Support Specialist/Help Desk Technician

Express Scripts
04.2001 - 01.2016
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.

Education

GED -

Mccluer High School
Florissant, MO
05.1997

Skills

  • Performance Improvement
  • Operations Monitoring
  • Regulatory Compliance
  • Employee Training
  • Decision-Making Capabilities
  • Technical Knowledge
  • Staff Motivation
  • Organizational skills
  • Problem-solving abilities
  • Attention to detail
  • Quality control
  • Customer Service Management
  • Professional Appearance
  • Problem-Solving
  • Staff Supervision
  • Training Assistance
  • Safety Processes and Procedures
  • Diplomatic and Fair
  • Sales and Upselling
  • Strong Verbal and Written Communication
  • Creative Problem-Solving

I have over 20 plus years of Customer Service experience and proficient communnication skills

My customers are my priority without them we wouldn't have a job so I am vigilant about being professional and providing my customer with exceptional customer service and care. Before i end the chat or conversation or before they walk away or hang up i make sure i have did the best to resolve their issues are make sure i have met all their needs.

Timeline

Customer Support Specialist/Help Desk Technician

Express Scripts
04.2001 - 01.2016

Shift Lead/Crew Manager

McDonald's
01.2000 - Current

GED -

Mccluer High School

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Keisha Holloway