KEISHA IGBAZUA

Head organizational development changes to enhance the organization's responsiveness and adaptability to industry and
market changes. Collaborate with CEO, CSO, and President to formulate and execute business strategies, plans, and initiatives.
Streamline recruiting, onboarding, professional development, performance management, and retention efforts for maximum
effectiveness. Recruit, train, assessed, and retain high-performing, diverse teams that embodied organizational culture.
Develop operational policies and processes to ensure staff compliance with federal, state, and local laws and regulations.
Encouraged proactive attitude and future-focused thinking among staff in fast-paced environment.

• Managed and mentored high-performing team of 20 project managers, strategists, and designers, nurturing culture of
collaboration, innovation, and continuous improvement.
• Overhauled internal procedures into clearly defined structure to ensure higher-quality services and reduce costs.
• Supervised company operations and employee productivity to foster culture of equity and to achieve set targets.

Operations Leadership

• Worked with Co-CEOs to implement and consistently improve systems to support organizational strategy, goals, and priorities.
• Analyzed and reported key metrics of our operational and resource management health, with ideas to address gap areas.
• Ensured that the internal team was resourced to meet utilization goals, while also identifying needs for additional resources early.
• Worked with the Director of Strategic Partnerships and BD team to review contracts, ensuring that contracts being drafted were up to date with accurate legal and equity-rooted language, and kept contract templates organized and available.
• Managed a team of 10-15 PMs to ensure that they were updating project budgets and managing project resources
• Supported the BD team in the weekly PM meeting to assess resourcing needs on new and potential incoming projects.
• Supported ongoing development of company talent acquisition
• Ensured that the entire team was trained, updated, and current on company operations and resource management processes.
• Ensured that all internal operations and resource management systems and processes were kept up to date and organized, including systems to organize and track documents and files.

Operations and Organizational Culture

• Led planning for and execution of onboarding for new hires to ensure they are set up for success, and led planning for and execution of employee exit processes.
• Assisted Co-CEOs in research, selection, and administration of employee benefits plans, including analyzing and recommending annual updates.
• Updated and communicated changes as needed to the employee handbook and other people-facing policies or systems.
• In partnership with Equity Leadership, created opportunities for staff to strengthen and actively build an equitable and inclusive team culture rooted in our core values through the improvement of our systems, processes and operations.
• Improved the quality and efficiency of the internal teams (including strategy, design, content, development and marketing) by evolving operational standards and processes, task management, project requirements and quality assurance.
• Updated and refined internal file management systems and technology supports, including managing accounts and access, credentials and passwords, and protocol for using various systems and tools.
• Ensured the team was supported with up to date hardware and software needs, and be the point person for new purchases.

• Managed entire project life cycle from initial concept through final delivery for various racial and climate justice initiatives including Meta's BIPOC Mental Wellbeing Month, Give Green website redesign, BLab's Climate Justice Learning Journey, Shea Moisture's Impact Report, Growing Justice, TogetherWeVote, etc.
• Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.

• Developed, revised, and implemented human resources policies and procedures for several private organizations.
• Suggested and managed implementation of human resources databases for business organization and advancement.
• Sourced, qualified and conducted screening interviews with job candidates.
• Prepared employees for assignments by establishing and conducting orientation and training programs.

• Successfully oversaw day-to-day company operations, including human resources, customer service, resource management, financial management and reporting, ensuring operational efficiency and regulatory compliance for a leading childbirth and post-partum non-profit organization.
• Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
• Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
• Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
• Managed and increased the effectiveness and efficiency of Support Services (HR, IT, and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Oversaw overall financial management, planning, reporting, systems, and controls including tracking of budgets, grants, contracts, and financial compliance of operational matters Managed agency budget in coordination with the Executive Director.
• Supervised and mentored a team of 35 maternal health employees on the professional reporting of client appointments and maintenance of their business portfolios
• Planned, coordinated, and executed all the organization’s client and funder event logistics, organizational meetings, and community outreach
• Represented the organization externally, as necessary, particularly in the maintenance of organizational relationships that led to increased community engagement and brand enhancement, as well as increased understanding and investment in the organization’s strategic priorities.

• Sourced tenants with multi-pronged marketing strategies, leveraging online and social media platforms, word-of-mouth, and relationship management.
• Conducted showings of the property, negotiated leases, and facilitated payments.
• Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with maintenance, landscaping, and snow removal services.
• Collected monthly assessments, rental fees, deposits and payments.

• Performed budget formulation work involving review and preparation of budget estimates and financial plans.
• Monitored budget execution work, including obligations incurred and actual expenditures of funds.
• Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
• Supported payroll for over 100 personnel by auditing and reconciling accounts.
• Assisted in the planning, development, and maintenance of department budgets.
• Acted as point of contact for monthly reclassifications submitted to the Office of the Chief Financial Officer.
• Prepared financial reports, briefings, and presentations for the use of work with the Office of Financial Management staff.
• Monitored expenditures and availability of funds and made projections regarding expenditure patterns.
• Reviewed vendor contracts and invoices for approval and payments.

• Provided research and expertise to the national security community, the US military, law enforcement, and the private sector.
• Performed a wide range of work, from due diligence assessments to threat management reports.
• Conducted fact-finding research on a wide variety of cases, including criminal law, torts and negligence, tax liens and judgments, personal injury, product liability, and family law cases.
• Conducted civil and criminal background checks on businesses and individuals, producing timely reports presented to high-level clients such as Deloitte, Fidelity, and Grant Thornton LLP.
• Consecutive top biller on the Deloitte Client engagement Effectively communicated with clients regarding due diligence matters and met all deadlines.
• Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.

• Assisted with daily accounting operations, including accounts payable and accounts receivable and country office transactions, and worked with financial management and internal controls program staff on the annual financial statement audit.
• Prepared analytical reports for management by running multiple queries in MCC databases.
• Conducted research, analyses, and corrective actions of financial related data and MCC’s external reporting requirements.
• Worked closely with the Compliance Officer in reconciling OIG audit procedures with MCC records.

• Planned and coordinated a variety of events, meetings, and conferences for a boutique hotel.
• Created market research reports for the hotel's antique shop.
• Conducted research and comparative analysis on competitor price points in the Washington metro area, presenting findings to management.
• Coordinated and hosted weekly events with 10-350 guests.

• Oversaw day-to-day operations, financial reporting, clinical organization, and human resources duties
• Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements for over $10,000 in weekly sales
• Processed an average of $6000 in insurance claims weekly
• Provided employee onboarding services and supported department members to increase productivity and performance.