Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Ingram

Chesapeake,VA

Summary

Dynamic Travel Consultant with a proven track record at Massanutten, excelling in relationship management and exceptional customer service. Leveraged strong communication skills to tailor travel packages, enhancing client satisfaction and loyalty. Achieved consistent sales targets through effective travel research and personalized service, fostering repeat business and optimizing client experiences.While in high volume environment handling on case by case basis.

Overview

13
13
years of professional experience

Work History

Travel Consultant/ Customer Service

Travel and Liesure
03.2024 - Current


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Travel Consultant/Customer Service

Massanutten
07.2012 - 03.2024
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Collected, handled and documented payments for travel services and associated feels.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Handled sensitive information with professionalism and discretion.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Followed up with customers to increase customer service with travel plans.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Updated and maintained customer databases to increase customer retention.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Education

GED - Healthcare

Maury High School
Norfolk, VA

Nursing

Training Solutions
Norfolk Va
05.2007

Skills

  • Strong communication skills
  • Hotel accommodations
  • Travel research
  • Travel industry expertise
  • Exceptional customer service
  • Documentation preparation
  • High volume environments
  • Mentoring and training
  • Regulations and compliance
  • Marketing
  • Customer advising
  • Client relations
  • Critical thinking
  • Active listening
  • Relationship building
  • Accurate documentation
  • Customer service
  • Client records
  • Data entry
  • Employee training
  • Team member collaboration

Timeline

Travel Consultant/ Customer Service

Travel and Liesure
03.2024 - Current

Travel Consultant/Customer Service

Massanutten
07.2012 - 03.2024

Nursing

Training Solutions

GED - Healthcare

Maury High School

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Keisha Ingram