KEISHA JACKSON
New York,NY
Summary
Innovative architectural designer with a unique fusion of expertise in civil engineering, IT support, and architecture. Proven ability to envision and execute innovative designs, leveraging advanced technological solutions for optimal project outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Associate
Baruch College City University of New York
01.2022 - 08.2023
- Performed troubleshooting for all CUNY software and third-party applications ( Zoom, Microsoft, Adobe) on Windows, Mac OS and mobile.
- Researched product and issue resolution tactics to address customer concerns.
- Serviced approximately 20,000 students and 5,00 faculty end-users and patiently walked individuals through basic troubleshooting tasks.
Project Management Intern
Moody’s Inc
06.2022 - 08.2022
- Developed an infographic using Adobe Animate on the roles and functions of the Central Technology Office.
- Proposed re-design of the Integration Management Office internal website with a high-fidelity prototype in Figma.
- Supported project managers in managing schedules and milestones.
Building Inspector Intern
New York City Department Of Buildings
06.2021 - 08.2021
- Conducted physical building inspections on commercial and residential buildings throughout five boroughs of New York based building regulations and codes.
- Assist inspectorial staff in documenting inspection findings through digital research and photographic forms.
- Reviewed site permits and licenses of operating contractors.
Web Designer
AmeriCorps Vista, South Suburban Housing Center Illinois
06.2021 - 08.2021
- Developed, and updated the South Suburban Housing Center mobile, and desktop websites in Word Press to create a seamless efficient user experience for clients experiencing hardships, mortgage distress, or the housing crisis.
- Enhanced functionality and appearance of the website and repaired functionality issues.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
Drafting Technician
All State Sales Group
10.2018 - 08.2020
- Trained new staff in the proficient use of AutoCad 2019 and Microsoft Visio allowing them to achieve the goal of 10 fiber optic designs weekly.
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Conducted field surveys for residential and commercial buildings within New York City, for Verizon clients upgrading to 5G.
Production & Distribution Supervisor
Guyana Water Inc.
09.2017 - 08.2018
- Resolved major pipe leaks by responding to customer complaints and delegating work to repair and maintenance staff, thereby saving the company money and promoting customer loyalty.
- Verified work completed by the contractor was in accordance with Guyana Water Inc. standards in order to proceed with construction.
- Prepared reports and technical documentation of day-to-day production processes.
Education
Bachelor of Arts - Architecture
Columbia University
05.2025
Associate of Science - Computer Science
Borough of Manhattan Community College
06.2022
Technician Certificate in Architectural Drafting -
Government Technical Institute
Guyana11.2017
Bachelor of Science - Civil Engineering
University of Guyana
05.2017
Skills
- DRAFTING & DESIGN: AutoCAD 2019, Revit, Adobe Photoshop, SketchUp
- MAPPING: Quantum GIS (QGIS), Intelligence Computer Graphic Systems (ICGS)
- CODING: C, JavaScript, SQL
Affiliations
- American Institute of Architecture Students
- National Organization of Minority Architects
Certification
- 10-Hr OSHA Training for the Construction Industry
Timeline
Project Management Intern
Moody’s Inc
06.2022 - 08.2022
Help Desk Associate
Baruch College City University of New York
01.2022 - 08.2023
Building Inspector Intern
New York City Department Of Buildings
06.2021 - 08.2021
Web Designer
AmeriCorps Vista, South Suburban Housing Center Illinois
06.2021 - 08.2021
Drafting Technician
All State Sales Group
10.2018 - 08.2020
Production & Distribution Supervisor
Guyana Water Inc.
09.2017 - 08.2018
Bachelor of Arts - Architecture
Columbia University
Associate of Science - Computer Science
Borough of Manhattan Community College
Technician Certificate in Architectural Drafting -
Government Technical Institute
Bachelor of Science - Civil Engineering
University of Guyana
- 10-Hr OSHA Training for the Construction Industry
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