Keisha James
Sanford,FL
Summary
Result-oriented healthcare expertise with 5+ years of experience in patient care; seeking a challenging position as a healthcare provider in healthcare administration that allows me to utilize my skills and commitment after a recent completion of a Bachelor’s degree in Healthcare Administration. My goal is to promote excellence, improve experiences, and make meaningful contributions to a forward-thinking healthcare organization’s ongoing success and expansion, thus offering opportunities for professional advancement and contributing to the organization’s success and growth. Highly motivated Scheduling Coordinator offering career in handling administrative tasks successfully while maintaining calendars for [Number]-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Outreach Specialist
Wellvana
Nashville, TN
01.2024 - Current
- Developed and implemented comprehensive outreach strategies to engage target audiences.
- Conducted research and identified new opportunities for outreach initiatives.
- Facilitated new hires with training materials
- Schedule/reschedule appointments for patients
Cosmetic Beauty Advisor
Macys Department Store
Hyannis, MA
11.2023 - 12.2024
- Provided customers with beauty advice, product recommendations and application techniques.
- Assisted in the selection of cosmetics, skin care, fragrance and hair care products to meet customer needs.
Scheduling Coordinator
Cape Cod Orthopedics
Hyannis, MA
07.2021 - 12.2023
- Expertly manage patient appointments for resource efficiency and better patient flow
- Work closely with healthcare teams to ensure proper patient care
- Prioritize exceptional service for patients
- Handle scheduling software and maintain records
- Facilitate effective patient-professional communication
- Answering emails and phone calls promptly
- Tracking the organization’s equipment and securing orders when inventory is low
- Monitoring the organization’s progress and determining appropriate project timelines
- Organizes organizations and employee data through timesheets
- Registers new patients
- Send scheduled meeting reminders
- Cancel or reschedule the meeting in a timeous manner
- Verify external and in-house participants’ availability for planned meetings.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
Patient Services Representative
Cape Cod Healthcare/Medical Affiliates of Cape Cod
Hyannis, MA
10.2019 - 06.2021
- Answering the phone in four rings or less
- Triaging calls as needed to the clinical team
- Scheduling/confirming patients’ appointments
- Taking accurate messages and sending them to the clinical teams
- Advocating for patients
- Providing the highest level of customer service for our patients
- Check-in and greet patients
- Collect payments
- Help with the required paperwork
- Inputting patient data
- Fulfill administrative duties or other customer service.
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Assisted with patient registration, insurance verification, and appointment scheduling.
Clinical Care Coordinator/Scheduler
Mill Hill Residence
West Yarmouth, MA
06.2018 - 09.2019
- Scheduling staff for the Wellness Department
- Coordinates family meetings with the Residents Services Team
- Assist with interviewing and onboarding new employees
- Doing daily assignments for the CNA’s
- Providing administrative support to the Resident Services Director
- Working with outside agents to meet our resident’s needs, including booking and confirming medical appointments
- Coordinating our monthly staff, nurses, and CNA meetings
- Preparing and maintaining charts for our residents
- Covering the receptionist desk
- Manages supplies, including ordering for residents and the wellness department
- Providing the highest level of customer service to our residents and outside agents.
Pharmacy Technician Trainee
CVS Health
Dennis, MA
10.2018 - 08.2019
- Working in the production and pick-up area of the pharmacy
- Providing the highest level of customer service to all our customers
- Maintaining an organized and neat operation area
- Resolving insurance and other billing issues effectively
- Assisting other pharmacy staff in receiving, purchasing, and with drug inventory
- Reconstituted antibiotics, measured liquids, and also hand counted control medications
- Executed technical procedures needed to dispense medications to patients
- Assisted consumers by answering questions that comprised problem-solving
- Assisted consumers at the Drive-Thru windows
- Assisted consumers at Pick Up in the store
- Assisted consumers at Drop with entering new prescriptions and patients.
Sales Associate
Macy’s
Hyannis, MA
10.2014 - 09.2018
- Opening and closing cash registers, recording daily sales
- Greet customers and provide style ideas while providing the highest customer service
- Train new hires on the sales floor
- Cross-sell products
- Process point of sales purchases
- Comply with inventory control procedures
- Handle returns of merchandise
- Teaming up with co-workers to ensure proper consumer service
- Drive sales
- Actively seek out consumers in-store.
Tour Operations Manager
HERITAGE GROUP PLANNERS
Hyannis, MA
04.2008 - 05.2018
- Helped to grow the business as the company now does over 275 motor coach group tours a year
- Train, motivate, and support the staff in the Operations Department
- Prepare detailed itinerary and door-to-door directions for up to ten days of touring throughout New England
- Responsible for all restaurant and attraction bookings
- Conduct our weekly office meeting
- Plan our yearly guide and office party
- Provide the highest level of customer service
- Order office supplies.
Home Health Aide
Bayada
Hyannis, MA
05.2011 - 06.2012
- Provided personal care in a home setting, including showering and grooming
- Perform light house duties
- Medication reminder
- Collect routine specimens
- Maintain patient care records
- Monitor patients and report their conditions
- Administer simple prescribed medications
- Accompany and transport patients to the hospital or the doctor
- Help with patients’ personal care activities
- Help the clients with physical exercises and mobility.
Education
Bachelor’s Degree in Healthcare Administration -
Southern New Hampshire University
10.2023
Associate’s Degree in Medical Administration -
CAPE COD COMMUNITY COLLEGE
12.2019
Skills
- Excellent communication
- Customer service
- Ability to multi-task
- Remain calm under pressure
- Problem-solving
- Tact
- Quality customer service
- Ability to work independently
- Ability to work as a team
- Microsoft Word
- Salesforce
- Marketing
- Relationship Building
- Collaboration and Teamwork
- Attention to Detail
- Active Listening
- Microsoft Office
- Organizational Skills
Certification
- Certified Nurse’s Assistant/Home Health Aide
- CPR/BLS Certified
Related Courses
- Medical Terminology
- Medical Office Procedures
- Medical Coding and Billing
- EMR system
References
Available upon request
Timeline
Outreach Specialist
Wellvana
01.2024 - Current
Cosmetic Beauty Advisor
Macys Department Store
11.2023 - 12.2024
Scheduling Coordinator
Cape Cod Orthopedics
07.2021 - 12.2023
Patient Services Representative
Cape Cod Healthcare/Medical Affiliates of Cape Cod
10.2019 - 06.2021
Pharmacy Technician Trainee
CVS Health
10.2018 - 08.2019
Clinical Care Coordinator/Scheduler
Mill Hill Residence
06.2018 - 09.2019
Sales Associate
Macy’s
10.2014 - 09.2018
Home Health Aide
Bayada
05.2011 - 06.2012
Tour Operations Manager
HERITAGE GROUP PLANNERS
04.2008 - 05.2018
Bachelor’s Degree in Healthcare Administration -
Southern New Hampshire University
Associate’s Degree in Medical Administration -
CAPE COD COMMUNITY COLLEGE
- Certified Nurse’s Assistant/Home Health Aide
- CPR/BLS Certified
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