Keisha James
Manning,South Carolina
Summary
Dynamic Office Manager with a proven track record at Advance Cash Express, excelling in workload balancing and exceptional customer service. Leveraged multitasking abilities and team communication to enhance operational efficiency and employee satisfaction. Achieved significant improvements in financial control and customer loyalty through strategic leadership and empathetic dispute resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Coordinator
Ray Family Dentistry
03.2015 - 01.2025
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Verify Insurance
- Discuss patient treatment and options
- scheduling using Dentrix software
- Worked with customer service to handle escalated customer issues.
Customer Service Representative
TitleMax
05.2011 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Cash Management
Office Manager
Advance Cash Express
06.2008 - 03.2010
- Monitored expenditures for better financial control.
- Optimized office budget by renegotiating vendor contracts.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Education
High School Diploma -
Scott's Branch High
Summerton, SC06-1995
Skills
- Team motivation
- Workload balancing
- Schedule management
- Meeting leadership
- Multitasking Abilities
- Excellent communication
- Team communication and collaboration
Certification
Licensed Cosmetologist/Salon Owner
Timeline
Team Coordinator
Ray Family Dentistry
03.2015 - 01.2025
Customer Service Representative
TitleMax
05.2011 - 03.2015
Office Manager
Advance Cash Express
06.2008 - 03.2010
Licensed Cosmetologist/Salon Owner
High School Diploma -
Scott's Branch High
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