Keisha Johnson
Wichita,KS
Summary
Driven by a results-focused approach, I leveraged my troubleshooting and leadership skills at Spirit AeroSystems to enhance team productivity and customer satisfaction. By implementing efficient workflows and adopting new technologies, I led projects to completion with improved turnaround times, directly contributing to a 20% increase in operational efficiency.
Overview
15
15
years of professional experience
Work History
Mechanic/FOD/OSS
Spirit AeroSystems - Wichita, KS
04.2023 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
Sjupervisor
Faneuil
02.2018 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
Team Lead
AT&T
07.2009 - 05.2012
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Associate of Science - Medical Technology
Vatterott
Wichita, KS04.2009
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
Timeline
Mechanic/FOD/OSS
Spirit AeroSystems - Wichita, KS
04.2023 - Current
Sjupervisor
Faneuil
02.2018 - 03.2022
Team Lead
AT&T
07.2009 - 05.2012
Associate of Science - Medical Technology
Vatterott
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