Keisha Johnson
Perris,CA
Summary
Dynamic customer service professional with proven team management skills. Expert in complaint handling and issue resolution, consistently enhancing service quality. Recognized for minimizing average handle time through effective training. Adept at data entry and fostering a collaborative environment to achieve exceptional customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative Team Lead
Neils Place Cellular
03.2016 - 05.2025
- Collaborated with team to address customer questions promptly.
- Oversaw team performance to maintain quality standards.
- Minimized average handle time by regularly instructing on streamlined call handling practices.
- Oversaw front areas to ensure timely resolution of inquiries.
Customer Service
Strictly Hair Business
02.2012 - 01.2015
- Ensured high-quality customer service by promptly addressing guest questions and concerns.
- Addressed patient concerns with compassion and professionalism, ensuring exceptional customer service.
- Completed routine inventory duties.
Customer Service Clerk
Mail Box
03.2010 - 07.2012
- Streamlined delivery tracking processes through postal software.
- Handled multiple responsibilities at once, staying composed during peak times.
- Ensured front checkout area remained tidy and orderly to improve service speed.
- Coordinated extensive communication, delivering timely responses and correct information.
Education
High School Diploma - General Education
St. Michael’s Girls High School
Los Angeles, CA06.1995
Skills
- Team management
- Call center experience
- Complaint handling
- Issue resolution
Timeline
Customer Service Representative Team Lead
Neils Place Cellular
03.2016 - 05.2025
Customer Service
Strictly Hair Business
02.2012 - 01.2015
Customer Service Clerk
Mail Box
03.2010 - 07.2012
High School Diploma - General Education
St. Michael’s Girls High School
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