Summary
Work History
Education
Skills
Timeline
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Keisha Kelley

Jackson,MI

Summary

Proven team player with a strong foundation in customer service and material handling, honed at Blue Water Pools of Michigan and Olive Garden. Excels in attention to detail and safety awareness, contributing to enhanced project timelines and customer satisfaction. Demonstrated ability to adapt and thrive in fast-paced environments, ensuring high-quality outcomes and repeat business.

Work History

Laborer

Blue Water Pools of Michigan
Jackson Michigan
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Mixed and poured concrete for variety of projects.

Server

Alpha Coney Island
Jackson, Michigan
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

Olive Garden
Jackson Michigan
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Gender Studies

Jackson High School
Jackson, MI
05.1997

Skills

  • Willingness to learn
  • Attention to detail
  • Safety awareness
  • Heavy lifting
  • Time management
  • Job site cleanup
  • Punctual and reliable
  • Customer service
  • Job site safety
  • Material handling
  • Repetitive work
  • Truck loading and unloading
  • Job site organization
  • Safety procedures
  • Team collaboration
  • Concrete work
  • Landscaping
  • Lawn and grounds maintenance
  • Painting
  • Complex Problem-solving
  • Ditch digging
  • Commercial construction experience
  • Cement mixing
  • Gravel spreading
  • Pavement sealing
  • Plumbing basics
  • Rebar tying
  • Caulking and sealing
  • Team player

Timeline

Laborer

Blue Water Pools of Michigan

Server

Alpha Coney Island

Server

Olive Garden

Gender Studies

Jackson High School
Keisha Kelley