Keisha Kinlock
Brooklyn,NY
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction. Hardworking highly motivated employee with desire to take on new challenges. Motivated to serve customers and learn new techniques.
Overview
9
9
years of professional experience
Work History
Elevator Operator
Collins Building Services Inc.
New York, New York
08.2024 - 12.2024
- Conducted regular tests on safety devices such as fire alarms, brakes, switches.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Checked all controls on the panel board before operating each shift.
- Observed lobby activity to maintain safety of guests.
- Greeted passengers courteously and answered questions regarding building services.
- Monitored passengers entering and exiting the elevators, ensuring their safe travel.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled mail and package deliveries, keeping items secure.
Store Associate
Momus beauty supply store
Brooklyn, Ny
09.2021 - 03.2024
- Greeted customers to determine wants and needs-
- Identified customers beauty needs by asking questions-
- Maintained knowledge of sales and promotions return policies and security practices
- Bagged or packaged purchases
- Computed purchases and received and processed cash or credit payments
- cleaned shelves,counters,bathrooms and floors to maintain a organized store
- Mange weekly shipment
- Ticketed, arranged and displayed merchandise to promote sales.
- Addressed customer questions and concerns regarding products and services.
Cashier
Stop & Shop
Brooklyn, Ny
10.2022 - 01.2023
- Ensured compliance with all safety regulations within the store environment.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
- Helped with purchases and signed customers up for rewards program.
- Counted and balanced cashier drawers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked closely with front-end staff to assist customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Helped customers find specific products, answered questions, and offered product advice.
Program Coordinator
Great oak elementary school
Brooklyn, NY
12.2016 - 06.2020
- Prepared periodic reports, financial statements and records on program activities for management.
- Acquired music, video and other materials for use in planned programs.
- Worked effectively in team environments to make the workplace more productive.
- Care for children
- Prepare meals
- Direct activities for children
- Built a stable consistent and positive environment for children
- Maintained a developmentally appropriate environment
Housekeeper
Brown’s cleaning service
Brooklyn, NY
06.2016 - 02.2020
- Responded to requests from guests regarding housekeeping needs.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Followed safety procedures when handling hazardous materials.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Scrubbed kitchen appliances, countertops and fixtures.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Education
High School Diploma -
Franklin D Rossvet High School
Brooklyn, NY09-2020
Skills
- Time management skills
- Guest services assistance
- Comfortable standing for extended periods
- Helpful communication
- Patience and empathy
- Problem solving
- Friendly and helpful
- Strong communication
- Team cooperation
- Engaging with customers
- Software and payment processing
- Adaptable and flexible
- Ability to lift 50 pounds
- Attention to details
- Safety and cleanliness standards
Timeline
Elevator Operator
Collins Building Services Inc.
08.2024 - 12.2024
Cashier
Stop & Shop
10.2022 - 01.2023
Store Associate
Momus beauty supply store
09.2021 - 03.2024
Program Coordinator
Great oak elementary school
12.2016 - 06.2020
Housekeeper
Brown’s cleaning service
06.2016 - 02.2020
High School Diploma -
Franklin D Rossvet High School